Experienced Loyalty Customer Care Representative – Work From Home Opportunity with Arenaflex
Job Summary:
Join Arenaflex, a global leader in loyalty marketing, as an Experienced Loyalty Customer Care Representative. As a key member of our Contact Center team, you will have the unique opportunity to generate meaningful emotional connections with our customers daily, promoting loyalty brand building on behalf of our clients while creating customer insights that drive team performance. With a competitive hourly rate of $17/hour, bonuses, and a comprehensive benefits package, this is an exciting opportunity to grow your career in a dynamic and values-driven company.
Why You Will Love Working at Arenaflex:
Arenaflex is a global leader in loyalty marketing, working with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions. Our strategy-led, technology-enabled approach has consistently earned us recognition as an industry leader by Forrester. With a mission to grow enterprise value through loyalty for our clients, every role within Arenaflex has a purpose and directly contributes to achieving this mission.
Our Company Culture:
At Arenaflex, we are a mission and values-driven company. Our values of leadership, ownership, transparency, and diversity and inclusion create a fun, high-trust, and transparent workplace. We believe in giving our teammates the autonomy to make decisions, work independently, and take ownership of their projects. Our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion add to a culture that makes our teammates proud.
About the Team and What We'll Build Together:
As a member of our Contact Center team, you will have the opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Come join our winning Contact Center team where you will have the ability to consistently leverage your superior communication skills in the loyalty marketplace.
How You Will Make an Impact:
* Learn specific client loyalty program guidelines
- Answer all incoming inquiries directed to you in various media channels (phone, email, chat)
- Approach each day with a positive, professional, customer-centric, and team-oriented attitude
- Act with integrity at all times
- Communicate in a clear, concise, and helpful manner both verbally and in writing
- Take ownership of customer inquiries while working toward a resolution
- De-escalate as necessary through effective communication and problem-solving skills
- Efficiently use all internal systems and resources
- Work independently without the heavy need to rely upon your team or supervisor
- Adhere to schedules and company policies and procedures
- Escalate any issues or concerns that are unable to be resolved through normal efforts
What You Need to Be Successful:
* High school diploma or equivalent required
- Ability to attend a 7-week Training Program (remotely) with 100% attendance
- Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- 1+ year of customer service experience (or equivalent experience)
- Strong customer service orientation with external/internal customers
- Collaborative nature to work within assigned team
- Good problem-solving ability to effectively guide customers through solutions
- High level of accuracy and attention to detail
- A "whatever it takes" attitude to care for customers
- Ability to be flexible regarding changes in work processes and environment
- Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)
- Strong verbal, written, and listening communication skills
- Flexibility with scheduling, including weekends
- Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)
- 2+ years of customer service experience preferred
- Strong home WiFi connection, and quiet home office environment
Our Teammates are at the Heart of Everything We Do:
At Arenaflex, we prioritize the health and well-being of our teammates. We offer robust health insurance and benefits options, free fitness programs like PeerFit, and generous vacation time to support your mental and physical health needs. We also offer competitive pay, 401k matching, annual profit sharing, and bonuses to help you grow your career.
Arenaflex: A Place for All:
We believe in embracing, sharing, and celebrating differences. Employment at Arenaflex is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.
How to Apply:
If you are a motivated and customer-focused individual looking for a dynamic work environment, apply now to join our Contact Center team at Arenaflex. With a competitive hourly rate, bonuses, and a comprehensive benefits package, this is an exciting opportunity to grow your career in a values-driven company.
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