Experienced Bilingual (Spanish) Auto Claims Customer Service Specialist – Frontline Support & Investigation at arenaflex

About arenaflex – Driving Excellence in Auto Insurance

arenaflex is one of the fastest‑growing auto insurers in the United States, renowned for its commitment to customer‑centric solutions, innovative technology, and a culture that celebrates diversity and inclusion. As a market leader, arenaflex continually invests in its people, empowering associates to develop meaningful careers while delivering fast, fair, and compassionate service to policyholders across the nation.

Why This Role Is a Game‑Changer for Your Career

We are seeking a dynamic, solution‑focused professional to join our Lakeland, Florida office as an Experienced Bilingual (Spanish) Auto Claims Customer Service Specialist. This hybrid position blends in‑office collaboration with the flexibility of remote work, offering a competitive salary, performance incentives, and a clear pathway for professional growth. If you thrive in a high‑energy call‑center environment, love solving problems, and have a passion for helping customers get back on the road quickly, the arenaflex team wants to hear from you.

Key Responsibilities

• Act as the primary point of contact for policyholders filing auto claims, handling inbound calls, emails, and chat in both English and Spanish.
• Gather comprehensive accident details, conduct initial investigations, and obtain statements from drivers, witnesses, and third‑party parties.
• Make coverage and liability determinations in accordance with arenaflex policies, state regulations, and industry best practices.
• Provide empathetic, solution‑focused guidance to customers, ensuring they understand next steps, required documentation, and timelines.
• Maintain meticulous claim files within the arenaflex claims management system, ensuring data accuracy and compliance.
• Collaborate with adjusters, underwriters, and other internal stakeholders to expedite claim resolutions.
• Identify opportunities to cross‑sell or refer additional arenaflex products that meet the customer’s needs, when appropriate.
• Participate in ongoing training, coaching sessions, and performance reviews to continuously improve claim handling proficiency.
• Utilize multi‑tasking computer skills to navigate claim portals, document management systems, and communication tools simultaneously.
• Adhere to scheduled shifts, including evenings and weekends, with eligibility for differential pay differentials.

Compensation & Incentives

• Base hourly rate: $23.45 – $26.05 (equivalent to $47,250 – $52,490 annually) – commensurate with experience.
• 10% bilingual differential for fluency in Spanish.
• 10% evening shift differential and 20% weekend differential for applicable hours.
• $1,000 completion bonus after successfully finishing the six‑month training and orientation program.
• $1,500 sign‑on bonus for candidates who hold an active Adjuster’s insurance license.
• Opportunities for salary increases of 10%–15% within the first year based on performance.

Qualifications – Essential

• Fluent verbal and written communication skills in both English and Spanish.
• At least 12 months of hands‑on experience in auto claims liability, including making coverage and liability decisions.
• Demonstrated ability to deliver outstanding customer service that builds trust and satisfaction.
• Strong multitasking capabilities with proficiency in standard office software and claim‑management platforms.
• High‑school diploma or equivalent – associates degree or higher is preferred.
• Reliable transportation to the arenaflex Lakeland office located at 3535 W Pipkin Rd, Lakeland, FL 33811.

Preferred Qualifications & Certifications

• Associate’s degree in Business, Insurance, Communications, or a related field.
• Active Adjuster’s insurance license (Florida or applicable state).
• Previous experience in a high‑volume, fast‑paced call center environment.
• Familiarity with automotive repair processes, vehicle diagnostics, and industry terminology.

Core Skills & Competencies for Success

• Empathy & Patience: Ability to remain calm, compassionate, and solution‑oriented when dealing with stressed or upset customers.
• Analytical Thinking: Skilled at assessing facts, evaluating evidence, and making sound liability determinations.
• Communication Excellence: Clear, concise, and professional language in both English and Spanish across phone, email, and chat.
• Time Management: Efficiently prioritize tasks to handle high call volumes while maintaining accuracy.
• Technology Savvy: Comfortable navigating multiple software applications, databases, and digital tools simultaneously.
• Team Collaboration: Works effectively with adjusters, underwriters, and support staff to achieve common goals.
• Growth Mindset: Eager to acquire new skills, pursue certifications, and explore varied career pathways within arenaflex.

Hybrid Work Model – Flexibility Meets Collaboration

During the first six to nine months, you will undergo an intensive, in‑office training program designed to equip you with the knowledge, tools, and confidence needed for claim handling excellence. After training, you’ll transition to a hybrid schedule: four days in the modern arenaflex Lakeland office and one day working remotely from your home office. This model balances the benefits of face‑to‑face mentorship with the convenience of remote work.

Professional Development & Career Pathways

arenaflex is committed to investing in your future. As you master the claims specialist role, you’ll have access to a suite of development resources, including:

• Tuition Assistance: Financial support for approved courses, certifications, or degree programs.
• Licensure Sponsorship: Full reimbursement for claim‑related licensure exams (e.g., Adjuster, Property & Casualty).
• Mentorship Programs: Pairing with senior adjusters and managers who provide guidance and career advice.
• Internal Mobility: Opportunities to move into senior claims adjusting, supervisory, training, or underwriting roles.
• Leadership Development: Access to workshops and leadership academies for aspiring managers.

Culture & Values at arenaflex

Our workplace is built on a foundation of respect, inclusion, and continuous improvement. You’ll join a team that values:

• Diversity & Inclusion: A culture where all voices are heard, and varied perspectives drive better decisions.
• Integrity: Transparent, ethical conduct in every interaction with customers and colleagues.
• Collaboration: Open communication, shared knowledge, and collective problem‑solving.
• Customer‑First Mindset: Every claim is an opportunity to make a positive impact on someone’s life.
• Innovation: Leveraging technology to streamline processes and improve the claimant experience.

Total Rewards & Benefits

arenaflex offers a comprehensive benefits package designed to support your health, financial security, and work‑life balance:

• Medical, Dental, and Vision Coverage: Premier plans with no waiting period, effective on your first day of employment.
• Paid Time Off: Generous vacation, sick leave, and parental leave policies to recharge and attend to personal needs.
• 401(k) Retirement Plan: Competitive company match to help you build a solid financial future.
• Wellness Programs: Access to employee assistance programs, mental health resources, and wellness challenges.
• Paid Training & Licensure: Full coverage of training costs and associated licensing fees.
• Flexible Scheduling: Evening and weekend shift differentials recognize your commitment to covering peak demand periods.

Equal Opportunity & Inclusive Workplace

arenaflex is an equal‑opportunity employer. We celebrate and value diversity in all its forms, providing a discrimination‑free environment where every associate is evaluated solely on merit. Accommodations are available for qualified individuals with disabilities to ensure they can perform essential job functions without undue hardship.

Application Process & Next Steps

Ready to accelerate your career with arenaflex? Follow these steps to apply:

1. Prepare an up‑to‑date resume highlighting your bilingual claims experience and any insurance licensure.
2. Submit your application through the secure link below.
3. If selected, you’ll be contacted for a brief phone screening, followed by a virtual or in‑person interview with the hiring team.
4. Successful candidates will be invited to join the comprehensive training program to become a certified arenaflex Claims Service Specialist.

We look forward to meeting passionate professionals who are eager to make a difference every day on the road.

Apply Today and Become Part of the arenaflex Family!

Take the first step toward a rewarding career where your bilingual talents are celebrated, your expertise is valued, and your growth is supported. Click the link below to begin your application journey.

Apply Job!