Experienced Part-Time Remote Customer Service Representative – Drag & Fly Tours

Are you a people person with a passion for creating unforgettable experiences? Do you have a flair for the dramatic and a love for all things drag? Look no further! Drag & Fly Tours is seeking a dynamic and enthusiastic Remote Customer Service Representative to join our team and help us deliver an unforgettable experience to our guests. At Drag & Fly Tours, we're not just about sightseeing tours – we're about bringing the sparkle and sass of drag artistry to the vibrant city of Palm Springs. Our mobile theater production is filled with comedy, music, live narration, and dazzling video vignettes, all led by legendary queens who bring the city's stories to life with fabulous flair. As a Remote Customer Service Representative, you'll play a crucial role in maintaining a smooth guest experience from start to finish, ensuring that every interaction with our guests is friendly, engaging, and professional.

About Us

Drag & Fly Tours is a startup on the rise, passionate about celebrating the vibrant culture of Palm Springs in a way that's bold, fun, and fabulously unique. We're a team of creatives who are dedicated to delivering an unforgettable experience to our guests, and we're looking for like-minded individuals to join our team. As a Remote Customer Service Representative, you'll be part of a dynamic team that values creativity, individuality, and the art of drag.

Key Responsibilities

As a Remote Customer Service Representative, your primary responsibility will be to provide exceptional support to our guests with a friendly, engaging, and professional attitude. This includes:

• Email Correspondence: Respond to guest inquiries via email, ensuring clear communication and timely follow-up.
• Voicemail Management: Listen to voicemails promptly and return calls with professionalism and enthusiasm.
• Reservation Management: Book and manage reservations using our reservation management system, ensuring accuracy and a smooth guest experience.
• Customer Assistance: Assist guests with booking questions, cancellation policies, and general tour information.
• Problem Resolution: Address guest concerns with empathy and efficiency, escalating issues when necessary.
• Maintain Brand Voice: Communicate in a manner that reflects the fun, engaging, and fabulous personality of Drag & Fly Tours.

Qualifications

To be successful in this role, you'll need:

• Experience: Previous customer service experience preferred, especially in a remote setting or tourism/hospitality industry.
• Reservation Management Skills: Experience using a reservation management system is a plus.
• Google Workspace: Experience with gmail, google voice is a plus.
• Communication Skills: Excellent written and verbal communication skills with a friendly, professional tone.
• Tech Savvy: Comfortable using email platforms, VoIP phone systems, and other digital communication tools.
• Attention to Detail: Strong organizational skills to manage multiple inquiries and follow-ups efficiently.
• Availability: About 2 hours per day, 5 days a week, with flexible weekday hours and occasional required weekends.
• Personality: Positive, outgoing, and passionate about creating memorable guest experiences.
• Drag Fan: Must be a fan of drag culture and appreciate the art of drag – enthusiasm for the queens is a must!

Perks of Joining Our Team

As a Remote Customer Service Representative at Drag & Fly Tours, you'll enjoy:

• Flexible, part-time hours you can manage from the comfort of your home.
• Be part of a fun, dynamic team that celebrates inclusivity, entertainment, and all things fabulous.
• Opportunity to learn about the vibrant culture and history of Palm Springs – from the queens who know it best!
• Room for growth within a fast-growing startup.
• Work for a company that values creativity, individuality, and the art of drag.

Job Type

This is a part-time, contract position with a flexible schedule. You'll work approximately 8-15 hours per week, with the opportunity to increase your hours during busy periods.

Pay

You'll be paid $14.00-$17.00 per hour, depending on your experience and qualifications.

Benefits

As a Remote Customer Service Representative at Drag & Fly Tours, you'll enjoy:

• Flexible schedule
• Professional development assistance
• Work from home

Work Location

This is a remote position, and you'll work from the comfort of your own home.

How to Apply

If you're a people person with a passion for creating unforgettable experiences, and you're looking for a fun and dynamic team to join, apply now! We can't wait to hear from you! [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/)

Equal Opportunity Employer

Drag & Fly Tours is an equal opportunity employer and welcomes applications from diverse candidates. People with a criminal record are encouraged to apply. Apply for this job