Experienced Data Entry Specialist – Alternate Investments (Remote Opportunity)

At arenaflex, we're committed to providing exceptional services to our clients, and we're seeking a highly skilled and detail-oriented Data Entry Specialist to join our team. As a key member of our Alternate Investments department, you'll play a vital role in ensuring the accuracy and efficiency of our trade, transfer, and reconciliation processes.

About arenaflex

arenaflex is a leading provider of innovative solutions in the financial services industry. Our team of experts is dedicated to delivering exceptional results, and we're passionate about creating a work environment that fosters growth, collaboration, and innovation. With a strong commitment to diversity and inclusion, we're an equal opportunity employer, and we welcome candidates from all backgrounds.

Job Summary

As a Data Entry Specialist, you'll be responsible for processing trade deal purchases, identifying and addressing discrepancies between TD Ameritrade and fund companies or transfer agents, and reconciling transactions, corporate activities, and returns activity. You'll also be expected to analyze complex issues, test and validate new technology enhancements, and provide exceptional customer service to our clients and advisors.

Key Responsibilities

* Process trade deal purchases in customer profiles and identify/address discrepancies between TD Ameritrade and fund companies or transfer agents

• Reconcile transactions, corporate activities, and returns activity
• Analyze complex issues and provide recommendations for resolution
• Test and validate new technology enhancements and provider modifications
• Provide exceptional customer service to clients and advisors through email, phone, Slack, Overview, and Salesforce
• Collaborate with Retail and Institutional Service Teams to resolve issues and improve processes
• Embark on daily interactions with fund companies, transfer agents, opposite agencies, and other external business partners, embodying TD Ameritrade's commitment to excellence

Duties and Analysis

* Review and process subscription deals or transfer requests

• Identify and address client/advisor account exceptions
• Ensure regulatory compliance (e.g., 2340 and 15C3-3)
• Reconcile business, dividend, and transactions breaks
• Resolve discrepancies across BOS and fund companies
• Review and analyze correct tax coding and corrections of income tax coding
• Troubleshoot internal/external system issues or concerns
• Identify root causes of breaks between TDA, the Fund, etc.
• Provide method or innovation service alternatives to management
• Remediate transfer issues with the Fund or opposite firm
• Provide follow-up on substitute expenditure moves to expedite customer demand or remediate not neat issues
• Promptly and accurately finalize client investing and dividend demands

Essential Qualifications

* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

• 0-2 years of experience in data entry, customer service, or a related field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office, particularly Excel, and Salesforce
• Ability to learn and adapt to new technology and processes

Preferred Qualifications

* Experience in the financial services industry, particularly in alternate investments

• Knowledge of regulatory requirements and compliance (e.g., 2340 and 15C3-3)
• Familiarity with TD Ameritrade's systems and processes
• Experience with data analysis and reporting
• Certification in a related field (e.g., CFP, CFA)

Skills and Competencies

* Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office, particularly Excel, and Salesforce
• Ability to learn and adapt to new technology and processes
• Strong customer service skills, with a focus on delivering exceptional results

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Data Entry Specialist, you'll have opportunities to:

• Develop your skills and knowledge in data entry, customer service, and related areas
• Collaborate with experienced professionals to resolve complex issues and improve processes
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values collaboration, creativity, and excellence. Our team is passionate about delivering exceptional results, and we're committed to creating a work environment that fosters growth, learning, and fun. As a Data Entry Specialist, you'll be part of a close-knit team that's dedicated to making a difference in the financial services industry.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary: $40,000 - $60,000 per year, depending on experience
• Benefits: Medical, dental, and vision insurance, 401(k) matching, and paid time off
• Perks: Flexible work arrangements, professional development opportunities, and a fun and dynamic work environment

How to Apply

If you're a motivated and detail-oriented individual who's passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we welcome candidates from all backgrounds. We're committed to creating a diverse and inclusive work environment that fosters growth, learning, and fun. Apply for this job