Experienced Customer Service Agent – Airport Operations and Customer Experience

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a Customer Service Agent, you'll play a vital role in ensuring that every interaction with our customers is smooth, pleasant, and memorable. If you're passionate about providing top-notch service, working in a fast-paced environment, and contributing to a dynamic team, we want to hear from you!

About arenaflex

arenaflex is a leading airline that operates with a strong commitment to customer satisfaction, safety, and innovation. Our brand is built on a foundation of Care, Integrity, Resilience, Servant Leadership, and Teamwork, and we're dedicated to living these values every day. As a Customer Service Agent, you'll be part of a team that's passionate about making a difference in the lives of our customers and employees alike.

Key Responsibilities

As a Customer Service Agent, you'll be responsible for:

• Handling all facets of work associated with ticketing and making reservations for passengers, including tagging and lifting passengers' baggage to a bag belt for delivery to the ramp.
• Proactively greeting customers, assessing their needs, explaining arenaflex's available technology alternatives, and directing them appropriately.
• Positively impacting customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
• Keeping customers informed while ensuring service delivery.
• Efficiently coordinating with internal resources while working under pressure and time constraints to dispatch flights on time.
• Performing a variety of duties according to the functional work area assignment, including cross-utilization and performing all functions as required.
• Subject to rotating shifts and off days.
• May require outside work.
• Practicing safety-conscious behaviors in all operational processes and procedures.

Benefits and Perks

At arenaflex, we're committed to supporting our employees' well-being and success. Our benefits and perks include:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex Perks, such as car and hotel rentals.

What You Need to Succeed

To be considered for this role, you'll need to meet the following minimum qualifications:

• High School Diploma
• Be at least 18 years of age
• Must be fluent in English both spoken and written communication
• Must have authorization to live and work in Iceland at the time of applying to this position
• Must be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays
• Embraces diverse people, thinking, and styles
• Consistently makes safety and security, of self and others, the priority
• Demonstrates that privacy is a priority when handling personal data
• Frequently lift bags or items weighing up to and including 50 pounds
• Strong customer service and teamwork skills
• Proficiency with PC operations
• Ready to manage conflict and resolving problems effectively
• (If transferring internally) Must be performing satisfactorily in present position

What Will Give You a Competitive Edge

While not required, the following preferred qualifications will give you a competitive edge:

• Previous experience in customer service, particularly in a fast-paced environment
• Knowledge of airport operations and procedures
• Proficiency in multiple languages
• Experience working with diverse populations and cultures

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to helping them grow and succeed. If you're passionate about delivering exceptional customer experiences and contributing to a dynamic team, we want to hear from you!

How to Apply

If you're ready to take your career to new heights, apply now! Visit our website to submit your application and join our team of dedicated professionals who are passionate about making a difference in the lives of our customers and employees alike. Apply Now! Apply for this job