Experienced Live Chat Specialist – Customer Support Representative for arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a growing business, we're seeking a skilled and enthusiastic Live Chat Specialist to join our team in Orlando, FL. As a remote employee, you'll have the flexibility to work from home while providing top-notch customer support to our clients' websites.
About arenaflex
arenaflex is a leading provider of innovative solar solutions, dedicated to empowering individuals and businesses to harness the power of renewable energy. Our mission is to make a positive impact on the environment while delivering exceptional customer experiences. We're committed to fostering a culture of innovation, collaboration, and continuous learning.
Job Summary
We're looking for a highly motivated and customer-focused Live Chat Specialist to join our team. As a Live Chat Specialist, you'll be responsible for providing exceptional customer support to our clients' websites via online chat software. You'll be the first point of contact for customers, answering their questions, resolving their issues, and promoting our clients' products and services. If you're a problem-solver with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you!
Responsibilities
As a Live Chat Specialist at arenaflex, you'll be responsible for:
- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate
- Creating relationships with new customers to better understand and achieve their needs
- Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promoting interest in client products and services
- Consistently achieving established standards of the position
- Continually portraying and projecting a positive and professional image
- Providing administrative support to the customer service team
- May assist with overflow work and other duties as needed
Qualifications
To be successful as a Live Chat Specialist at arenaflex, you'll need:
- A strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
- PC keyboarding and internet experience needed
- Strong communication and interpersonal skills, including written and verbal
- An upbeat, positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails (a plus)
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind, empathetic personality
Additional Information
As a Live Chat Specialist at arenaflex, you'll enjoy a range of benefits, including:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of continuous learning, innovation, and collaboration. As a Live Chat Specialist, you'll have the opportunity to:
- Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
- Develop your skills and expertise in customer support, communication, and problem-solving
- Contribute to the growth and success of a leading provider of innovative solar solutions
- Enjoy a range of benefits and perks that support your well-being and career development
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock, and hiring tools. Apply Job! Apply for this job