Part-Time Customer Service Representative – Arenaflex Spotted Lanternfly Response Team

Are you passionate about delivering exceptional customer service and making a positive impact on your community? Do you have a knack for building strong relationships with diverse populations and a willingness to learn about the Spotted Lanternfly? If so, we encourage you to join the Arenaflex Spotted Lanternfly Response Team as a Part-Time Customer Service Representative!

About Arenaflex

Arenaflex is a leading institution in the field of agriculture and natural resources, committed to advancing knowledge and addressing the complex challenges facing our world. With a rich history and a strong reputation for excellence, Arenaflex is a place where passion meets collaboration, and where our values of integrity, respect, responsibility, discovery, excellence, and community guide our daily actions and decisions.

The Spotted Lanternfly Response Team

The Spotted Lanternfly (SLF) is an invasive insect that has been detected in several areas of the country, causing significant economic and environmental impacts. As a member of the Arenaflex Spotted Lanternfly Response Team, you will play a critical role in helping to mitigate the effects of this invasive species. You will work closely with a diverse team of experts, including faculty, extension educators, and researchers, to provide exceptional customer service to the public, respond to inquiries and concerns, and assist in the development of educational resources and materials.

Key Responsibilities

As a Part-Time Customer Service Representative on the Arenaflex Spotted Lanternfly Response Team, you will be responsible for:

• Maintaining the overall operation and professional image of the customer-focused call center
• Serving as the first-line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or seeking additional information and resources
• Responding to customer questions and/or needs, providing appropriate responses/services for the situation, and referring to other departments/unit(s) when necessary
• Corresponding with a diverse customer base by phone, video conference, email, or regular mail
• Investigating unusual situations or concerns and assisting in problem resolution
• Operating various equipment and computer systems, including proficiency with Microsoft Word and Excel
• Assisting with required reporting with the Arenaflex SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture
• Ensuring the quality of all call center services

Essential Qualifications

To be successful in this role, you will need to possess:

• Excellent verbal and written communication skills in English, with a strong preference for proficiency in Spanish
• Excellent interpersonal skills, with the ability to build effective working relationships with colleagues and clientele
• The ability to work as an active member of a team, with a strong commitment to collaboration and customer service
• Excellent organizational skills, with the ability to work with a sense of urgency to meet the expectations of concerned citizens
• A willingness to develop working-level knowledge of the Spotted Lanternfly and its impacts on the environment and economy

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience in customer service, call center, sales, client management, information technology, or a related field
• Familiarity with basic entomology and the impacts of invasive species on the environment and economy
• Experience working with diverse populations and communities
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines
• Strong commitment to customer service and satisfaction

Career Growth Opportunities and Learning Benefits

As a member of the Arenaflex Spotted Lanternfly Response Team, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development and training opportunities
• Mentorship and coaching from experienced colleagues
• Opportunities for advancement and career growth within the team and across the institution
• Access to a range of educational resources and materials, including fact sheets, LearnNow videos, and short courses
• Opportunities to work with a diverse team of experts and stakeholders

Work Environment and Company Culture

Arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a member of the Spotted Lanternfly Response Team, you will be part of a dynamic and collaborative team that is passionate about making a positive impact on the community. You will have the opportunity to work in a fast-paced, dynamic environment, with a strong focus on customer service and satisfaction.

Compensation, Perks, and Benefits

As a Part-Time Customer Service Representative on the Arenaflex Spotted Lanternfly Response Team, you will receive a competitive hourly rate, with opportunities for overtime and bonuses. You will also have access to a range of benefits, including:

• Health insurance
• Retirement savings plan
• Paid time off and holidays
• Professional development and training opportunities
• Access to a range of educational resources and materials

How to Apply

If you are passionate about delivering exceptional customer service and making a positive impact on your community, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application system.

Equal Employment Opportunity

Arenaflex is an equal opportunity employer, committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact us at 814-865-1473.

Contact Us

If you have any questions or would like more information about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job