Experienced Customer Service Representative – Online Ticketing System Support

At arenaflex, we're on a mission to revolutionize the way performing arts organizations sell tickets and engage with their audiences. As a key member of our team, you'll play a vital role in delivering exceptional customer service and support to our clients, helping them to create unforgettable experiences for their patrons.

About arenaflex

arenaflex is a leading online ticketing company that provides a cutting-edge, low-cost online box office solution and livestreaming platform for theatres, schools, dance studios, and other organizations across the U.S. and internationally. Founded by experienced producers, our system is designed to meet the needs of smaller companies that want to offer online sales without breaking the bank. With a strong focus on problem-solving and box office management, our platform is easy to use and packed with features that make it a game-changer for the performing arts industry.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a full-time Customer Service Representative. As a key member of our support team, you'll be responsible for providing exceptional service to our clients, handling phone calls, emails, and live chats, and assisting with the creation and customization of their online box office. If you're a people person with a passion for the performing arts, we want to hear from you!

Key Responsibilities

* Provide exceptional customer service and support to clients via phone, email, and live chat

• Handle customer inquiries, resolve issues, and escalate complex problems to senior team members
• Assist clients with the creation and customization of their online box office, including setting up events, managing ticket sales, and configuring payment options
• Track and monitor client activity using our CRM system, identifying opportunities to upsell and cross-sell our services
• Collaborate with internal teams to resolve technical issues and improve our platform
• Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices
• Perform light administrative tasks, including data entry and reporting

Qualifications & Skills

* High school graduate, college degree preferred

• Administrative/Customer Service experience, preferably in the performing arts industry
• Computer savvy and ability to learn quickly, with experience using software such as Word, Excel, Zoom, and online file management systems
• Experience with CRM software, such as Zoho or other help desk software, a plus but not required
• Self-starter with excellent communication and writing skills, able to work well independently and as part of a team
• Personable and energetic, with a passion for the performing arts
• Box Office experience a plus, but not required
• Must reside and work in the State of New Jersey or New York

Essential Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Preferred Qualifications

* Experience with online ticketing systems and box office management software

• Familiarity with the performing arts industry and its trends
• Experience with sales and customer relationship management (CRM) software
• Strong knowledge of Microsoft Office and Google Suite

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As a Customer Service Representative, you'll have access to ongoing training and professional development opportunities, including:

• Regular team meetings and feedback sessions
• Ongoing training and certification programs
• Opportunities to attend industry conferences and events
• Collaborative work environment with a dynamic team

Work Environment & Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Customer Service Representative, you'll have the opportunity to work from home and enjoy a flexible schedule. Our company culture is built on a foundation of collaboration, innovation, and customer focus. We're a team of passionate and dedicated individuals who are committed to making a difference in the performing arts industry.

Compensation & Benefits

* Competitive salary range: $37,500.00 - $40,000.00 per year

• Flexible schedule and work-from-home opportunities
• Ongoing training and professional development opportunities
• Collaborative work environment with a dynamic team
• Opportunities for career growth and advancement

How to Apply

If you're a motivated and customer-focused individual with a passion for the performing arts, we want to hear from you! Please submit your resume, cover letter, and references to [insert contact information]. In your cover letter, tell us why you think you'd be a good fit for our team and how you can contribute to our mission to revolutionize the way performing arts organizations sell tickets and engage with their audiences.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job