Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences Across arenaflex's Network
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. Our mission is to power and empower how people live, work, and play by providing the fastest and most reliable network in the country. We're looking for a talented Customer Sales and Service Representative to join our team and help us deliver exceptional customer experiences that exceed our customers' expectations.
About arenaflex
arenaflex is a leading provider of innovative communication and technology solutions that transform the way people, businesses, and things connect with each other. We're a company that's driven by a passion for innovation, creativity, and impact. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.
What You'll Be Doing
As a Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering exceptional customer experiences that meet and exceed our customers' expectations. You'll be working with America's fastest and most reliable network, helping customers navigate our products and services, and resolving any issues or concerns they may have. Your superior sales and customer service skills, combined with your excitement for technology, will make you a valuable asset to our team.
Responsibilities
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
What We're Looking For
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and be driven to provide exceptional customer service.
Essential Qualifications
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
Preferred Qualifications
* Experience working in a fast-paced, dynamic environment
* Proven track record of meeting sales goals and exceeding customer expectations
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong communication and interpersonal skills
Work Environment and Culture
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences. We offer a flexible and inclusive work environment that values diversity, equity, and inclusion.
Compensation and Benefits
We offer a competitive salary and benefits package, including:
* Competitive hourly rate
* Comprehensive health insurance
* 401(k) matching program
* Paid time off and holidays
* Opportunities for professional growth and development
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!