Concierge Customer Service Advocate III – Delivering Exceptional Experiences for arenaflex Members

At arenaflex, we're committed to providing unparalleled customer service that sets us apart from the rest. As a Concierge Customer Service Advocate III, you'll be the face of our organization, ensuring that every interaction with our members is nothing short of exceptional. If you're passionate about delivering world-class service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization with a rich history of serving the South Carolina community. For over seven decades, we've been a trusted partner in the lives of our members, providing innovative solutions that meet their evolving needs. With an A.M. Best rating of A+ (Superior), we're proud to be the only health insurance company in South Carolina with this distinction. Our commitment to excellence is evident in everything we do, from our sophisticated data processing centers to our diverse family of subsidiary companies.

Join Our Team

As a Concierge Customer Service Advocate III, you'll be part of a dynamic team that's dedicated to delivering exceptional experiences for our members. You'll work closely with our members, addressing complex inquiries and providing personalized solutions that exceed their expectations. If you're passionate about customer service, have a strong work ethic, and thrive in a fast-paced environment, we invite you to join our team!

Responsibilities

As a Concierge Customer Service Advocate III, your key responsibilities will include:

• Providing prompt, accurate, and courteous responses to complex customer inquiries, often requiring deviation from standard screens, scripts, and procedures
• Conducting research to resolve inquiries, ensuring that all departmental productivity, quality, and timeliness standards are met
• Initiating corrective actions, process adjustments, or performing other research to resolve inquiries
• Evaluating inquiries to identify underlying causes and implementing actions to prevent future issues
• Coordinating with other departments to resolve problems and provide feedback to management regarding customer issues
• Maintaining accurate records concerning issues and following through on complaints until resolved or reporting to management as needed
• Staying up-to-date on procedures and policies, recommending improvements in procedures and policies as needed
• Assisting with the training of new employees and cross-training of coworkers

Qualifications

To be successful in this role, you'll need:

• A High School Diploma or equivalent
• 2 Years of customer service or claims processing experience (or a Bachelor's Degree in lieu of work experience)
• Strong oral and written communication skills, with proficiency in spelling, punctuation, and grammar
• Strong organizational, analytical, and customer service skills, with the ability to handle high-stress situations
• Basic business math proficiency and the ability to handle confidential or sensitive information with discretion
• Ability to learn and operate multiple computer systems effectively and efficiently, with proficiency in Microsoft Office

Preferred Qualifications

While not required, we prefer candidates with:

• 3 Years of customer service or claims processing experience
• An Associate Degree in any major
• The ability to persuade, negotiate, or influence
• Knowledge of database software

What We Offer

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• 401(k) retirement savings plan with company match
• Subsidized health plans and free vision coverage
• Life insurance
• Paid annual leave, with the longer you work here, the more you earn
• Nine paid holidays
• On-site cafeterias and fitness centers in major locations
• Wellness programs and healthy lifestyle premium discount
• Tuition assistance
• Service recognition
• Incentive Plan
• Merit Plan
• Continuing education funds for additional certifications and certification renewal

Veterans Welcome!

arenaflex is a strong supporter of our veterans, and many service men and women have joined our ranks. We've found that the dedication, work ethic, and job skills that serve well in the military excel in many of our lines of business. If you're a veteran, we invite you to join our team!

How to Apply

If you're ready to join a dynamic team that's dedicated to delivering exceptional experiences for our members, apply now! Simply click on the link below to submit your application, and our recruiting team will review your resume to ensure you meet the qualifications. We look forward to hearing from you! Apply Job!

Equal Employment Opportunity Statement

arenaflex and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information, or any other legally protected status. We're committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. Apply for this job