Experienced Pharmacy Customer Service Associate - Remote Data Entry Position at arenaflex

Job Summary:

arenaflex is seeking an experienced and customer-focused Pharmacy Customer Service Associate to join our remote team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding remote opportunity, we encourage you to apply.

About arenaflex:

arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional customer service. Our mission is to improve the lives of our customers and employees by delivering high-quality products and services. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration.

Job Responsibilities:

As a Pharmacy Customer Service Associate at arenaflex, you will be responsible for the following key responsibilities:

Client Experience:

+ Greet customers and patients in a friendly and welcoming manner + Provide exceptional customer service, answering questions and resolving issues in a timely and professional manner + Model and promote arenaflex's customer service best practices, including relational skills and service qualities

Tasks:

+ Process transactions on assigned sales register, collecting cash and dispensing change as needed + Register client buys, voids, returns, delays, discounts, and trades as necessary + Take clients to the OTC walkway to assist with finding items + Maintain counters and retirements clean and well-organized, taking stock and keeping records + Check in and cost stock as required or as directed by senior supervisor or shift leader

Pharmacy Operations:

+ Perform tasks as assigned by the Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data + Ensure data is accurate and complete, filling prescriptions by retrieving, counting, and pouring medication + Confirm medication is correct and check for potential interactions + Report remedy mistakes to the pharmacist on duty and follow arenaflex's policies and procedures regarding pharmacy errors and the Quality Improvement Program + Audit and follow the arenaflex Co. Pharmacy Governance guidelines

Administrative Tasks:

+ Process (revised and resubmit) manual cases for external program prescription services in a timely and efficient manner + Perform other administrative tasks as assigned by the Pharmacy Director

Stock Management:

+ Assist and support the Pharmacy Division on stock management activities, including ordering, unloading, checking, and storing shipments of medication + Maintain knowledge of arenaflex's resource security methods and record claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors, or damaged products, including Rx medication

Regulatory Compliance:

+ Ensure compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)

Visual Merchandising:

+ Build and maintain displays, including promotional, seasonal, and special designs, and deal stock + Complete resets and corrections as directed

Food and Beverage:

+ Assist with the division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on base retirements) + For consumable items, aid stock rotation, using the first-in, first-out technique and restock outs

Photography:

+ Provide customer service in the photo area, including digital identification photo service, banner print, and creative machine + Sell special photo items

Web Order Fulfillment:

+ Take on web order responsibilities (screen orders in Picture Care, handle orders, and deliver orders to customers as they arrive at the store)

Maintenance:

+ Assist with outside and inside maintenance by ensuring a clean, neat, and well-organized store condition and appearance

Essential Qualifications:

* Bachelor's degree

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Basic knowledge of pharmacy operations and procedures
• Familiarity with pharmacy systems and software
• Ability to work a flexible schedule, including nights and weekend hours

Preferred Qualifications:

* 6 months of experience in a retail environment

• Previous work experience with arenaflex
• Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
• Proficiency in computer skills
• Knowledge of store stock control
• PTCB certification

Skills and Competencies:

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Basic knowledge of pharmacy operations and procedures
• Familiarity with pharmacy systems and software
• Ability to work a flexible schedule, including nights and weekend hours
• Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
• Proficiency in computer skills
• Knowledge of store stock control
• PTCB certification

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge

• Opportunities for career advancement and professional growth
• Access to ongoing training and development programs to stay up-to-date with the latest industry trends and advancements
• Collaborative and supportive work environment that fosters growth, learning, and collaboration

Work Environment and Company Culture:

* arenaflex is committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration

• Our team is dedicated to delivering exceptional customer service and providing innovative solutions to our customers
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan
• arenaflex is an equal opportunity employer and welcomes applications from diverse candidates

Compensation, Perks, and Benefits:

* Competitive hourly rate of $25/hour

• Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan
• Opportunities for career advancement and professional growth
• Access to ongoing training and development programs to stay up-to-date with the latest industry trends and advancements
• Collaborative and supportive work environment that fosters growth, learning, and collaboration

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job