Experienced Customer Support Executive – Remote Opportunity in the United States
Join arenaflex, a rapidly evolving B2B marketplace revolutionizing the global diamond industry, as a Customer Support Executive. This is an exciting opportunity to make a real impact in a fast-paced, scale-up environment where your contributions can have a significant impact on shaping the company's future success.
About arenaflex
arenaflex is an extremely fast-growing B2B marketplace that connects buyers and sellers of diamonds on its online platform, facilitating the most transparent, efficient, and cost-effective way to sell and buy diamonds. Since its launch in 2017, arenaflex has grown to a team of 400+ employees worldwide, remaining true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI.
What You'll Do
As a Customer Support Executive at arenaflex, you'll play a vital role in ensuring our customers have a seamless journey with our company. Your main responsibilities include:
- Resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- Adapting to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- Answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
Key Responsibilities:
* Respond to customer inquiries via live chat, WhatsApp, and email in a timely and professional manner.
- Resolve customer issues related to logistics, orders, website bugs, and other day-to-day client concerns.
- Collaborate with all departments to ensure seamless communication and issue resolution.
- Utilize problem-solving skills to resolve complex customer issues.
- Stay up-to-date with new product releases and company updates to provide the best possible experience to our valued clients.
What You'll Need
To succeed in this role, you'll need:
- Minimum 2 years experience in online customer support, live chat, and calls.
- Organized and able to multitask across different platforms.
- Proactive and forward-thinking approach to customer support.
- Assertive nature and ability to be the voice of the customer when communicating internally.
- Excellent cross-functional collaboration skills.
Essential Qualifications:
* 2+ years of experience in customer support, live chat, and calls.
- Strong problem-solving and communication skills.
- Ability to work in a fast-paced, scale-up environment.
- Proficiency in using customer support software and tools.
Preferred Qualifications:
* Experience working in a B2B or e-commerce environment.
- Knowledge of the diamond industry or jewellery industry.
- Certification in customer support or a related field.
What We Offer
Join arenaflex at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success.
We offer
- Opportunity to join a rapidly evolving B2B marketplace.
- Competitive salary range of $40K - $44K.
- Flexible working hours (8am - 5pm OR 9am - 6pm CST OR PST).
- Opportunity to work in a fast-paced and global working environment.
- 401k and other benefits.
- Unlimited holiday.
- Collaborative and dynamic work environment.
Work Environment and Culture
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact in the global diamond industry. We're looking for a customer-centric individual who shares our values and is excited about the opportunity to join our team.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that reflects the communities we serve.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job