Experienced Permit Technician / Customer Service Processing Specialist – Join arenaflex's Dynamic Team

At arenaflex, we're on a mission to revolutionize the way specialized transportation companies navigate the complex world of over-dimensional trucking permits. As a key player in our team, you'll have the opportunity to grow with us, develop your skills, and become an expert in the industry. If you're a motivated and hard-working individual with a passion for delivering exceptional customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of critical support and service to thousands of specialized transportation companies across the United States and Canada. Our commitment to excellence has earned us a reputation for having the best service in the industry. We're a dynamic team of hard-working, motivated individuals who are dedicated to providing top-notch customer service with a smile. Our employees are the backbone of our success, and we reward those who excel with ample growth opportunities, great benefits, and a competitive compensation plan.

Key Responsibilities

As an Experienced Permit Technician / Customer Service Processing Specialist, you'll play a vital role in supporting our employees as they process and submit applications for over-dimensional trucking permits. Your responsibilities will include:

• Submitting oversize/overweight trucking permit applications to states' permit offices and following up on applications to ensure permits are returned as quickly as possible
• Ensuring the accuracy of submitted permit applications
• Keeping our customers informed of the statuses of their orders
• Providing exceptional customer service and support to our clients
• Assisting our permit staff with various tasks to ensure seamless operations
• Developing expertise in various states' rules and procedures for over-dimensional loads and movements
• Managing relationships with our customers and becoming their valued partner in a crucial part of their business

Qualifications

To succeed in this role, you'll need to possess:

• An extremely motivated and hard-working attitude
• An outgoing personality with excellent communication skills (written and spoken)
• Experience and comfort with Microsoft Office and modern web browsers
• Strong organizational skills and the ability to balance multiple tasks and demands at the same time
• A willingness to work 9am to 6pm, Monday to Friday
• A passion for delivering exceptional customer service and support

Essential Skills and Competencies

To excel in this role, you'll need to demonstrate:

• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong organizational and time management skills
• Ability to adapt to changing situations and priorities
• Strong problem-solving and analytical skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Permit Technician / Customer Service Processing Specialist, you'll have the opportunity to:

• Develop expertise in various states' rules and procedures for over-dimensional loads and movements
• Become an expert in permit processing and customer service
• Take on additional responsibilities and become an account manager
• Participate in ongoing training and development programs
• Collaborate with our team to drive innovation and excellence in our industry

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that's dedicated to delivering exceptional customer service and support. Our team is passionate about what we do, and we're committed to creating a positive and inclusive work culture. As a Permit Technician / Customer Service Processing Specialist, you'll have the opportunity to work with a talented team of individuals who are dedicated to excellence.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• A base salary of $30,000.00 - $40,000.00 per year
• Unlimited bonus potential
• Paid time off and holidays
• Excellent benefit package
• 401(k) retirement account with employer contribution
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Schedule

Our standard working hours are 9am to 6pm, Monday to Friday. You'll have the opportunity to work in a 8-hour shift, with regular breaks and time off.

How to Apply

If you're a motivated and hard-working individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss how you can join our dynamic team at arenaflex! Apply for this job