Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Look no further! arenaflex is revolutionizing global transportation by harnessing cutting-edge technology and reducing humanity's environmental footprint. We're committed to creating a more sustainable and efficient future for transportation worldwide. As a Customer Service Agent fluent in English, you'll be an integral part of our dynamic team, providing on-demand support to customers in the USA and contributing to arenaflex's and team's goals. In this role, you'll experience the dynamics of the mobility industry first-hand, learning about operations, technology management, and on-demand mobility processes.

What You'll Be Doing:

• Provide first-line support through phone, email, and digital channels, ensuring seamless customer interactions and resolving issues efficiently.

• Aim for 'first contact resolution' to handle customer queries quickly and effectively, escalating complex issues to the right teams for resolution.
• Maintain accurate and up-to-date customer records, documenting reasons for contact, solutions provided, and relevant information to support our customers and maintain service quality.
• Foster positive interactions in all communications, ensuring customers feel understood and supported, and embodying the values of arenaflex.
• Participate in training and briefings to gain expertise and understand client and contact centre requirements, staying up-to-date with industry trends and best practices.
• Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations, ensuring compliance and maintaining a high level of service quality.
• Offer feedback and insights on areas that may lead to a poor customer experience, contributing to continuous improvement and growth.
• Embody the values of arenaflex, ensuring these are reflected in your daily work and interactions with customers, colleagues, and clients.

What Skills & Experience You'll Bring to Us:

• Fluent English: You possess a high and fluent English (C2 level), both written and spoken, enabling you to effectively communicate with customers and colleagues.

• Customer-First Mindset: You're passionate about helping people and solving problems, whether it's over the phone or by email, and prioritize customer satisfaction above all else.
• Tech-Savvy: You're comfortable with MS Office and can quickly adapt to new tools and technologies, ensuring seamless integration into our systems and processes.
• Organised & Motivated: Even in fast-paced environments, you stay organised and focused, delivering high-quality service and meeting agreed service levels (SLA) and contact centre KPIs.
• Eligibility: You're eligible to work in Spain, with a valid work permit or visa, and are committed to contributing to arenaflex's success.

What We Offer:

• Starting date: 10th of February, 2025.

• Contract: Temporary (6 months).
• Salary: 9.743€ gross per year.
• Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based).
• 24 holiday days per year on a full-time basis.
• Work Model: Hybrid working model.
• Location: Barcelona, Spain.

Additional Benefits:

• Employee Assistance Program - Free, confidential, and impartial guidance and support.

• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

About Us:

At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work, and the way we interact among each other, with customers, and clients. arenaflex International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.

Join Our Team:

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we want to hear from you! Apply now and become a part of arenaflex's dynamic team, shaping the future of transportation and sustainability. Apply Job! Apply for this job