[Remote] Manager, Global CRM Strategy and Operations

Note: The job is a remote job and is open to candidates in USA. Teleflex Incorporated is a global provider of medical technologies committed to improving health and quality of life. The Manager, Global CRM Strategy and Operations will lead the global CRM strategy, ensuring effective system use and actionable insights while collaborating with stakeholders to support commercial growth objectives.

Responsibilities

• Define and own the global CRM strategy and development roadmap in alignment with enterprise and business unit commercial objectives
• Establish governance frameworks and usage standards for CRM processes and data
• Partner with CRM technical team and business stakeholders to ensure CRM technology aligns with business needs
• Collaborate with Global Business Units and regional commercial leads to identify high-value CRM use cases (e.g., lead management, opportunity forecasting, customer segmentation)
• Lead workshops to translate commercial strategies into CRM process and data requirements
• Support adoption through change management, training, and best practice sharing
• Oversee deployment and enhancement of CRM tools and processes globally
• Define and track KPIs to measure CRM adoption, data quality, and business impact
• Champion continuous improvement and scalability of CRM solutions
• Partner with analytics teams to ensure CRM data supports actionable commercial insights
• Drive alignment between CRM and other commercial data sources (marketing automation, ERP, etc.) Skills
• 5–7+ years in Commercial Excellence, Sales Operations, or Digital Transformation roles
• Salesforce CRM experience: Understanding of the system and its capabilities, and an advanced knowledge of architectural and business process best practices
• Strong stakeholder management and communication skills across regions and functions
• Demonstrated ability to translate commercial strategies into system and process capabilities
• Experience working in matrixed, global organizations
• Global CRM Vision & Roadmapping – Experience building multi-year CRM transformation strategies aligned with commercial and digital goals across regions
• Change Management Expertise – Skilled in driving adoption across sales, marketing, service, and medical affairs teams in different geographies
• Data-Driven Decision Making – Familiar with KPIs, dashboards, and performance frameworks to measure CRM effectiveness globally
• Automation & AI Capabilities – Experience leveraging automation (e.g., workflow triggers, marketing automation, AI-driven insights)
• Cross-Cultural Collaboration – Comfort working across time zones, languages, and business cultures
• Evangelism & Coaching – Ability to educate teams on CRM best practices and foster adoption
• Adaptability & Curiosity – Open to evolving tech trends (AI, predictive analytics, patient engagement platforms)

Benefits

• Medical, prescription drug, dental and vision insurance
• Flexible spending accounts
• Participation in 401(k) savings plan
• Various paid time off benefits, such as PTO, short- and long-term disability and parental leave Company Overview
• Teleflex is a manufacturing company that designs and develops medical devices for the healthcare sector. It was founded in 1943, and is headquartered in Wayne, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship
• Teleflex has a track record of offering H1B sponsorships, with 5 in 2025, 2 in 2024, 3 in 2023, 2 in 2022, 4 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job

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