Administrative Assistant / Operations Coordinator (Remote)

Job Overview We are a growing OHIO-based home services company providing residential and commercial window cleaning and pressure washing. We are seeking a reliable, detail-oriented Administrative Assistant / Operations Coordinator to support daily operations, scheduling, customer communication, and sales support. This is a long-term remote position, not a short-term contract. The right candidate will help keep schedules full, customers informed, and internal operations organized as the business grows. MUST LIVE IN OHIO Responsibilities

• Manage residential and commercial job scheduling, routing, confirmations, reschedules, and waitlists
• Proactively monitor weather and adjust schedules and routes as needed
• Handle inbound and outbound customer communication via phone, text, and email
• Build, send, and follow up on residential quotes and assist with commercial quoting when needed
• Support the sales team by entering jobs, coordinating schedules, tracking activity, and following up on unbooked or ghosted quotes
• Manage commercial accounts, including recurring schedules, approvals, and start dates
• Send invoices, process payments, track overdue accounts, and sync records with bookkeeping software
• Request, monitor, and respond to customer reviews and flag service issues for follow-up
• Execute marketing operations tasks such as email list management, campaign scheduling, and lead source tracking
• Create and maintain neighborhood playbooks to support sales efforts and route efficiency
• Communicate daily schedules and job notes with field crews and track availability or call-offs
• Prepare weekly dashboards showing revenue, job counts (residential, commercial, pressure washing), hours worked, cancellations, and sales performance
• Maintain internal checklists, onboarding documentation, dashboards, and standard operating procedures Required Qualifications
• MUST LIVE IN OHIO
• Strong written and spoken English (must be comfortable speaking with U.S.-based customers by phone)
• Prior experience in an administrative, operations, or virtual assistant role
• Excellent organization, time management, and attention to detail
• Comfortable handling schedules, calendars, and frequent changes
• Strong customer service and professional communication skills
• Comfortable using CRMs, spreadsheets, and online tools
• Reliable internet connection and ability to work independently
• Ability to remain calm and organized in a fast-paced environment Preferred (Not Required)
• Experience supporting sales teams or home service businesses
• Experience with scheduling, dispatching, or route planning
• Basic invoicing or bookkeeping experience
• Experience working with U.S.-based companies Schedule & Compensation
• Hours: 10–15 hours per week to start
• Expected to increase to 15–25 hours per week as business volume grows
• Schedule: Must have availability during U.S. Eastern Time business hours
• Pay: Competitive hourly rate based on experience Why Work With Us
• Stable, long-term remote role
• Clear responsibilities and expectations
• Opportunity to grow with the company
• Direct communication with ownership
• Your work directly impacts revenue and customer satisfaction How to Apply Please include the following in your application:
• A brief introduction about your background
• Your experience with administrative or operations support
• Your availability (hours per week and time zone)
• Confirmation that you are comfortable speaking with U.S.-based customers in English Pay: $15.00 - $20.00 per hour Expected hours: 25.0 – 36.0 per week Benefits:
• Flexible schedule Experience:
• Appointment scheduling: 1 year (Required) Work Location: Remote Apply tot his job

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