Technical Implementation Consultant

Please note this role specifically requires experience implementing hospitality software (SaaS, POS, PMS, or related hospitality platforms) with a strong technical foundation in data integration and API connectivity. WHO WE ARE Join Frontline Performance Group (FPG) and become part of a team dedicated to elevating service and revenue excellence. With more than 30 years of experience, we help world-renowned hospitality and automotive brands unlock the full potential of their frontline teams. Our proprietary technology, IN-Gauge, is used by over 60,000 users across 100+ countries. At FPG, implementation means more than activation. It means building robust, reliable data connections that power real-time insights and measurable outcomes from day one. Our culture is collaborative, technically rigorous, and grounded in continuous improvement. WHO YOU ARE You are a technically skilled implementation professional with hands-on experience integrating hospitality software systems. You understand how data flows from property management systems, point-of-sale platforms, and enterprise applications into analytics platforms. You are comfortable working with APIs, troubleshooting data pipelines, and ensuring customers have clean, reliable data feeding their IN-Gauge deployment. You may come from backgrounds such as:

• Technical Implementation Consultant or Integration Specialist within hospitality technology
• Data Engineer or ETL Developer with hospitality or enterprise SaaS experience
• Solutions Engineer supporting PMS, POS, or hospitality platform integrations
• Professional Services Engineer with hands-on API and data pipeline experience

You enjoy solving integration challenges, working directly with customer technical teams, and ensuring data accuracy and reliability across complex hospitality environments. WHAT YOU WILL DO As a Technical Implementation Consultant, you will own the technical delivery of IN-Gauge implementations, ensuring seamless data integration from customer systems and reliable platform activation. Data Integration & Pipeline Development

• Design and configure data ingestion pipelines from PMS (Opera, Infor, Mews, etc.), POS (Toast, MICROS Simphony, Aloha, etc.), and other enterprise systems
• Execute data extraction processes using ETL/ELT methodologies appropriate to customer environments
• Work with data lakes and warehouses (S3, Redshift, Snowflake) to ensure proper data staging and storage
• Implement data normalization processes, mapping customer data to IN-Gauge canonical models and schemas
• Configure and monitor event streams, batch jobs, and real-time data processing as required

API & System Connectivity

• Integrate customer systems via REST APIs, GraphQL endpoints, webhooks, and file-based transfers
• Configure authentication mechanisms (OAuth, API keys, tokens) and manage rate limiting considerations
• Troubleshoot connectivity issues, data discrepancies, and pipeline failures
• Document integration specifications and data mappings for each implementation

Customer Technical Engagement

• Act as the primary technical contact during implementation
• Lead technical discovery sessions to understand customer system architecture and data availability
• Collaborate with customer IT teams to establish secure, reliable data connections
• Provide technical training on data flows, monitoring, and troubleshooting

Quality Assurance & Handoff

• Validate data accuracy, completeness, and timeliness throughout the implementation
• Monitor early data quality and pipeline performance
• Document technical configuration, known issues, and operational considerations
• Ensure smooth technical handoff to Customer Success and Support teams

HOW YOU WILL BE SUCCESSFUL

• Data pipelines are reliable, accurate, and performant from go-live
• Integrations are completed on time with full technical documentation
• Customers have confidence in their data quality and understand their integration architecture
• Clear technical handoffs with minimal post-implementation escalations

QUALIFICATIONS Required

• Experience implementing hospitality software (SaaS, POS, PMS, or related hospitality platforms)
• Hands-on experience with data ingestion pipelines and ETL/ELT processes
• Working knowledge of APIs: REST, webhooks, authentication methods, rate limiting, error handling
• Familiarity with data lakes/warehouses (S3, Redshift, Snowflake, or similar)
• Understanding of data normalization, schema design, and canonical data models
• Experience with batch processing, scheduled jobs, or event-driven architectures

Preferred

• Experience with hospitality-specific systems: Opera, Infor HMS, Toast, MICROS Simphony, Aloha
• SQL proficiency for data validation and troubleshooting
• Exposure to real-time streaming technologies (Kafka, Kinesis, or similar)
• Familiarity with monitoring and alerting tools for data pipelines

Skills

• Strong technical communication skills with both technical and non-technical stakeholders
• Ability to manage multiple implementations simultaneously
• Systematic approach to troubleshooting and problem resolution
• Comfortable working independently in a remote environment

COMPENSATION Base Salary: $75,000 - $90,000 BENEFITS FPG provides a comprehensive suite of benefits to our valued Team Members, along with benefits for their eligible dependents as detailed below. Benefits effective date: 1st day of the month following date of hire

• Employer contribution toward company-sponsored health plans
• Dental & Vision plans offered
• Employer-paid Short-term Disability & Long-term Disability
• Employer-paid Life Insurance Policy ($100,000)
• Employer-paid Accidental Death & Dismemberment Policy ($100,000)
• 401K participation with 4% Employer Matching Contribution
• Paid Time Off and annual holiday closure
• Parental Leave (Maternity, Paternity, and Adoption Leaves

Apply tot his job Apply To this Job