Service Contract Associate (Virtual, ID, US)

Zurich North America is hiring multiple Service Contract Associate's to join our Vehicle Service Contract team! We are open to hiring talent for various virtual positions to work a shift between the hours of 7am – 8pm Pacific Standard Time. With direct supervision, investigates, evaluates, and concludes low exposure, low complexity, mechanical breakdown claims by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. Determines causes of failures and reviews specific contract language to apply applicable coverage for loss. Provides technical support to external sales staff and communicates primarily with service shops, dealership personnel, and claimants to gather information and resolve claims. Service Contract Associates are responsible for a variety of tasks:

• Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims.
• Determine applicable contractual coverage and most appropriate replacement/repair solution.
• Work to have a timely resolution to claims by negotiating costs and labor hours associated.
• Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.

Basic Qualifications:

• High School Diploma or Equivalent and 2 or more years of experience in the Automotive repair area

OR

• Bachelor’s Degree and 1 or more years of experience in the Automotive Repair area

OR

• Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Automotive repair area

AND

• Customer service experience
• Experience with Microsoft Office

Preferred Qualifications:

• Experience in auto industry areas of service repair, auto technology, parts department, machinist, powersports technician, service management or service advisor
• Strong communication and negotiation skills
• Ability to multi-task
• Organization and time management skills
• Experience with collaboration and working across work groups
• ASE

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Hourly rate range for this position is $22.40-$30.87, with short-term incentive bonus eligibility set at 5%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.] Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - Idaho Virtual Office, AM - Addison, AM - Alabama Virtual Office, AM - Anoka, AM - Arizona Virtual Office, AM - Arkansas Virtual Office, AM - Atlanta, AM - Austin, AM - Chicago, AM - Colorado Springs, AM - Colorado Virtual Office, AM - Dallas, AM - Edina, AM - Illinois Virtual Office, AM - Indiana Virtual Office, AM - Iowa Virtual Office, AM - Kansas Virtual Office, AM - Las Vegas, AM - Minnesota Virtual Office, AM - Missouri Virtual Office, AM - Montana Virtual Office, AM - Nebraska Virtual Office, AM - Nevada Virtual Office, AM - New Mexico Virtual Office, AM - Oklahoma Virtual Office, AM - Omaha, AM - Oregon Virtual Office, AM - Overland Park, AM - Phoenix, AM - Portland, AM - Salt Lake City, AM - San Antonio, AM - Schaumburg, AM - Seattle, AM - Texas Virtual Office, AM - Utah Virtual Office, AM - Washington St Virt. Office Remote Working: Yes Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-MM1 #LI-REMOTE Apply tot his job Apply To this Job