Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and eye care. As a Customer Experience Advisor, you'll play a vital role in delivering exceptional service to our customers, helping them navigate our products and services with ease. If you're passionate about creating memorable experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a pioneering eyewear company that's changing the game with its innovative approach to vision care. Founded in 2010, we've been dedicated to making high-quality eyewear accessible to everyone, while also giving back to our community. Our Buy a Pair, Give a Pair program has distributed over eight million pairs of glasses to those in need, empowering people to learn, work, and achieve better economic outcomes. We're not just a company – we're a community of curious, kind, and passionate individuals who are driven to make a difference. At arenaflex, you'll find a workplace that values inclusivity, equity, and transparency. Our annual Impact Report and Racial Equity Strategy demonstrate our commitment to these values and our ongoing efforts to create a better world.

What You'll Do

As a Customer Experience Advisor, you'll be the face of arenaflex, delivering exceptional service to our customers through various channels, including email and live chat. Your responsibilities will include:

• Providing nothing-but-wonderful customer service by supporting customers via email and live chat
• Learning our internal management system to efficiently process sales orders and maintain customer relationships
• Using internal communication software to interact with your teammates, management, and other departments
• Dreaming up solutions for even the smallest trends and pain points to optimize each customer's experience

Who We're Looking For

We're seeking a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. Our ideal candidate is:

• A creative and innovative problem solver who continually thinks outside the box
• A sensitive and skillful communicator (both online and offline!) who can adapt their tone and communication style depending on their audience
• Eager to learn new technology systems and procedures
• Able to juggle many tasks at once while remaining extremely organized and attentive to detail
• Highly proficient in navigating multiple tabs and windows (keyboard shortcuts are the secret to their success!)
• Able to stay energized and motivated in a high-volume work environment with limited supervision
• Excited to represent arenaflex and facilitate meaningful customer interactions

Requirements

To be successful in this role, you'll need to:

• Attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
• Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
• Be able to work 20–29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Be available evenings and weekends, including during the holiday season
• Have reliable high-speed internet connection with access to your router
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit

While not required, we're looking for candidates with:

• Customer service experience
• Experience working from home

What We Offer

As a Customer Experience Advisor at arenaflex, you'll enjoy:

• Competitive hourly rate of $13.00
• Opportunity to work with a pioneering company that's changing the game in eyewear and eye care
• Flexible, remote work arrangement with a quiet home office
• Access to cutting-edge technology and tools to help you succeed
• Ongoing training and development opportunities to help you grow in your role
• A dynamic, inclusive, and supportive work environment that values your contributions and well-being

How to Apply

If you're passionate about delivering exceptional customer experiences and are excited about joining a company that's making a difference, we want to hear from you! Please apply through our website, and don't forget to include your resume, cover letter, and any relevant work samples or references. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and equitable work environment that values the contributions of all employees. Apply for this job