Experienced Full Stack Customer Service Representative – Airline Operations and Customer Support
At arenaflex, we're not just an airline – we're a team of passionate individuals working together to create unforgettable experiences for our customers. Our air terminal groups collaborate to transport travelers and their belongings from check-in to destination, making life-changing encounters along the way. Whether you're customer-facing or behind the scenes, we need to hear from you if you can be welcoming to people from diverse backgrounds, think and act quickly, and adapt to a dynamic schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and benefits that are designed to take you places.
Job Summary
We're seeking an Experienced Full Stack Customer Service Representative to join our team in a remote work-from-home capacity. As a Ramp and Customer Service Agent, you'll be responsible for above and below-wing tasks, including customer interactions and ramp operations. If you're a people person with excellent communication skills, a flexible schedule, and a passion for delivering exceptional customer service, we want to hear from you.
Key Responsibilities
* Assist customers with their travel needs (e.g., responding to inquiries, handling baggage, checking-in travelers and loading flights) in a fast-paced environment.
- Work outdoors in various weather conditions while performing below-wing tasks (e.g., transporting luggage and freight, stacking and offloading equipment and freight, airplane marshaling, pushing back the airplane and airplane deicing).
- Perform airplane prepping and security checks.
- Conduct boarding and door duties (e.g., assisting and coordinating customers, making announcements, processing boarding passes and upgrade requests).
- Process and secure customer baggage. Record and maintain baggage claims as necessary, including lost, delayed, and pilfered items.
- Load and unload baggage and freight using conveyor belts.
- At the discretion of management, may be assigned to perform tasks of varying complexity to ensure total customer satisfaction.
- Perform other duties as assigned.
Work-Specific Experience, Education, and Skills
* Required: + Strong written and verbal communication skills. + Ability to multitask in a high-speed environment. + Valid driver's license. + Ability to learn and work a modernized reservation system. + Typing speed of at least 25 WPM. + Ability to lift 50 pounds consistently. + Ability to stand for extended periods. + Ability to twist, stoop, squat, reach, and handle. + Ability to perform basic math. + Ability to work an adaptable schedule, including evenings, weekends, and holidays. + Ability to participate in paid training that may require temporary travel. + Depending on the work location, ability to obtain USPS Mail Handling Certification. + Ability to acquire airport security status. + Ability to communicate in English. + High school diploma or equivalent. + Minimum age of 18. + Ability to work in the U.S.
- Preferred:
+ At least 1 year of customer service or community service experience.
Work-Specific Authority Assumptions
* Embody our values to claim safety, make the best choice, be compassionate, deliver execution, and be remarkable.
Compensation and Benefits
* Starting rate: USD $20.00/Hr.
- Total rewards package: Alaska Airlines and Skyline Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of service, and business status.
- Free reserve travel privileges on Alaska Airlines and Skyline Air
- Comprehensive wellness programs, including medical, dental, and vision benefits
- Liberal 401k match program
- Quarterly and annual bonus plans
- Generous time-off and paid time-off policies
Equal Business Opportunity
We're proud to be an Equal Employment Opportunity (EEO) and Affirmative Action employer that's committed to diversity, equity, and inclusion. We make a positive effort to ensure equal opportunities for every qualified candidate and employee, and we don't discriminate based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, or disability status. We also consider qualified candidates with criminal histories, consistent with applicable laws, regulations, and policies. We may use your information to maintain the safety and security of Alaska Airlines and its affiliates.
How to Apply
If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to diversity, equity, and inclusion. Apply Now! Apply for this job