Experienced Customer Support Specialist – Remote Video Chat App Support

At arenaflex, we're passionate about creating innovative solutions that bring people closer together. Our video chat app, designed for meaningful connections, has revolutionized the way we nurture our relationships. As we continue to grow and expand our services, we're seeking a talented and empathetic Customer Support Specialist to join our team.

About arenaflex

arenaflex is a purpose-driven company that believes lives flourish when people feel close. Our mission is to provide a platform that fosters genuine connections, free from the distractions of the digital world. With a strong focus on community and user experience, we're committed to building a product that truly makes a difference.

The Role

As a Customer Support Specialist at arenaflex, you'll play a vital role in ensuring our users have an exceptional experience with our video chat app. You'll be the first point of contact for our customers, providing timely and effective support through various channels, including email, social media, and in-app messaging. Your primary responsibility will be to resolve customer inquiries, concerns, and issues in a friendly and professional manner.

Key Responsibilities

* Respond to, manage, and organize customer inquiries from various sources, including the Google Play Store, Apple App Store, email submissions, and Instagram.

• Actively use our video chat app to gain product expertise, which you'll apply every time you help a customer with a question, concern, or issue.
• Collect user feedback and share insights with our Product and other teams to inform product development and improvement.
• Work between 20 and 29 hours a week, depending on Support team needs, including Saturdays.

Ideal Candidate

We're looking for a customer-centric individual who is passionate about providing exceptional support. If you have:

• Experience supporting consumer products, with a plus for business product experience.
• The ability to identify and understand customer inquiries and resolve issues quickly.
• A positive, warm, and friendly attitude.
• The desire to become a product expert.
• Excellent written and verbal communication skills.
• The ability to work efficiently in a remote environment.
• A flexible work schedule that allows you to work Saturdays and during other off-hours/non-business times as needed.

What We Offer

* 100% remote work, anywhere in North America.

• An experienced, joyful distributed team environment. We've been doing remote work for over a decade, and we're good at it!
• The space to thrive at a purpose-driven company where we're looking to make a positive impact in the world.
• The opportunity to make significant, impactful contributions not only to our Customer Support Team but our entire team.
• Life/work integration that provides a great deal of individual flexibility as well as a strong focus on day-to-day teamwork within our Customer Support Team and other teams across arenaflex.
• Compensation: The target pay rate for this position is $20 per hour. Final offer amounts are determined by multiple factors, including knowledge, skills, and experience, and may vary from the amount listed above.

Our Culture

At arenaflex, we value authenticity and human connection. We're an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We're committed to building a diverse and inclusive team that reflects the communities we serve.

Authenticity, Not AI

We're all for using AI to boost productivity in our roles at arenaflex, but we ask that you keep it out of your application and interview process. We want to get to know you – your skills, experiences, and ideas – without AI in the mix.

How to Apply

If you're passionate about providing exceptional customer support and want to join a purpose-driven company that's making a difference, we'd love to hear from you. Please submit your application, and don't forget to mention the word

ASSURANCE

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