Experienced Customer Service Call Center Representative - Hybrid

Join arenaflex, a global leader in communications and technology, as a Customer Service Call Center Representative - Hybrid. This is an exciting opportunity to be the voice of arenaflex, creating meaningful connections with each customer and redefining customer service. As a member of our team, you'll have the chance to introduce the latest technology, services, and offers to our customers, driving satisfaction and loyalty.

About arenaflex

arenaflex is a dynamic and innovative company that is shaping the future of communications and technology. With a rich history of innovation and a commitment to excellence, we're dedicated to delivering exceptional customer experiences. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join us on this journey.

Job Summary

As a Customer Service Call Center Representative - Hybrid, you'll be the frontline in providing solutions to prospective and existing customers to optimize their service experience. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. Additionally, you'll address existing customer needs, including billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Key Responsibilities

* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers.

• Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
• Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records.
• Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services.
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.
• Be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of the business.

What You Can Look Forward To

* Paid training and additional resources to support success in your new role as an arenaflex Customer Service Call Center Representative - Hybrid.

• Competitive hourly rate of $16.00 - $18.30, plus uncapped commissions for sales goals if all sales goals are met.
• A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
• Opportunities for career growth and development, including training on the latest technology, devices, and products.
• A dynamic and supportive work environment that encourages collaboration, innovation, and excellence.

Requirements

* Call center or customer service experience.

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
• Ability to work from home (WFH) with a dedicated workspace, reliable internet, and a secure, high-speed connection.
• Ability to participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.

Work from Home (WFH) Requirements

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).

• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.).
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

Career Growth Opportunities

* Career possibilities are limitless with arenaflex. You'll have the chance to round out your experience with training on the latest technology, devices, and products.

• Opportunities for advancement to leadership roles, including team lead, supervisor, and manager positions.
• Professional development programs, including training, mentorship, and coaching.

Join Our Team

If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of passionate and dedicated professionals who are shaping the future of communications and technology.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to operate with integrity and respect for one another.

Apply Now

Apply Job! Apply for this job