Customer Service Analyst – USA Operations

At arenaflex, we value and promote diversity in all its forms, fostering a dynamic, empowering, and respectful workplace where everyone feels comfortable and at ease to be themselves. We strive to create a culture that encourages collaboration, innovation, and growth, while promoting equal opportunities for all individuals. Join our team as a Customer Service Analyst in the USA and be part of a global mining company that connects and integrates our business with the needs of society.

About arenaflex

arenaflex is a global mining company that believes in the importance of mining as the basis for society's evolution. We are committed to developing mining in a responsible and sustainable manner, using our intelligence and expertise to create a better future for all. Our team strives for excellence, and we are dedicated to using technology to innovate and improve our processes. We extract the essence of what makes the world go around, refining what is essential for delivering quality at each stage of the process.

Job Summary

The Customer Service Analyst is a key part of our commercial activities in the USA, serving as the primary point of contact for customers and stakeholders. This role requires a strong analytical mindset, excellent communication skills, and the ability to work effectively in a dynamic and fast-paced environment. As a Customer Service Analyst, you will be responsible for handling daily activities, ensuring the execution of customer contracts, and performing administrative tasks with high accuracy and awareness.

Responsibilities and Challenges

As a Customer Service Analyst, you will be responsible for:

• Handling daily activities to ensure the USA customers' contracts execution, with a constant interface between:

+ Customers + Traders + Operations in South America + Planning + Logistics + Finance department

• Back office activities related to the sales and logistics process, including:

+ Billing + Planning + Organizing logistics operations + Tracking + Cash collection + Administrative tasks + Documentation handling + Controls/reports + Ad-hoc analysis and processes

• Collaborating with cross-functional teams to resolve customer issues and improve processes
• Analyzing data and providing insights to inform business decisions
• Developing and implementing process improvements to increase efficiency and effectiveness
• Maintaining accurate records and reports to ensure compliance with regulatory requirements

Essential Qualifications

To be successful in this role, you will need:

• Strong analytical skills and problem-solving capabilities
• Excellent communication and interpersonal skills
• Ability to work effectively in a dynamic and fast-paced environment
• Strong attention to detail and organizational skills
• Ability to adapt to international practices and work in an offshore branch office with a different time zone
• Willingness to learn and adapt to new technologies and processes
• Strong team player with a positive attitude and a customer-centric approach

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Knowledge of Office package (Microsoft Office)
• SAP knowledge (desirable)
• Experience in a customer-facing role or in a similar industry
• Experience with data analysis and reporting
• Experience with process improvement and implementation

What We Offer

At arenaflex, we offer a competitive compensation package, including:

• A comprehensive benefits program, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• A dynamic and supportive work environment

Work Environment and Company Culture

arenaflex is committed to creating a diverse and inclusive workplace where everyone feels comfortable and at ease to be themselves. We strive to foster a culture of collaboration, innovation, and growth, while promoting equal opportunities for all individuals. Our team is dedicated to using technology to innovate and improve our processes, and we are committed to developing mining in a responsible and sustainable manner.

How to Apply

If you are a motivated and customer-focused individual with a passion for mining and a commitment to excellence, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job