Manager of Clinical Quality

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role Solace’s team of care advocates navigate patients through difficult and complex health concerns to help them achieve their health and wellness goals while addressing health-related social needs (HRSN). As Manager of Clinical Quality reporting to the Chief Medical Officer, you will shape the work our care advocates perform and consider how to scale a rapidly growing business while maintaining the highest standards of quality and ensuring Solace’s patients receive comprehensive, life-improving services. About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Read more in our Wall Street Journal funding announcement here. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. What You’ll Do

• Develop and execute a framework for advocate operational and clinical quality that takes into account advocate behavior and patient feedback
• Work with data and product teams to synthesize information from multiple platforms to inform adherence to Solace’s standards and protocols
• Develop and implement policies, procedures, and clinical protocols to support advocates to perform their best work on behalf of patients
• Ensure Solace’s patients receive excellent care and a best-in-class advocate experience through developing, implementing, and iterating on the care model
• Develop and oversee quality assurance and improvement programs designed to strengthen the support patients receive What You Bring to the Table
• An active, unrestricted RN license
• Bachelor’s degree required; MBA or MPH is a plus
• 5+ years of care management experience
• 3+ years of leadership experience
• Subject matter expertise in closing care gaps and remedying health related social needs (HRSN/SDOH)
• Excitement at the prospect of working in a fast moving, high growth, tech-forward startup environment, taking complete ownership of the work you do
• Prior startup experience is a plus; prior experience working at a tech-forward clinical startup is a massive plus; comfort working autonomously is a necessity
• Demonstrated ability to work closely with product, growth, and other parts of the organization, leading cross-functional teams to achieve desired results
• Comfort with developing a data framework to monitor the achievement of goals and tracking of KPIs
• A vision for what healthcare can and should be This is a remote position. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to [email protected] or [email protected]. Apply tot his job

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