Experienced Customer Service Representative – Airport Operations and Customer Experience
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a Ticket/Gate Agent, you'll play a vital role in ensuring our customers have a smooth and enjoyable journey from check-in to boarding. If you're passionate about providing top-notch customer service, working in a fast-paced environment, and contributing to the success of a world-class airline, we want to hear from you!
About arenaflex
arenaflex is a leading airline that operates with a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. Our people are our success, and we're committed to Sharing Success with our employees. At arenaflex, you'll have the opportunity to see the world while earning great compensation and benefits to help you keep climbing along the way.
Key Responsibilities
As a Ticket/Gate Agent, you'll be responsible for:
- Greeting customers and guiding them to their destinations
- Assisting with ticketing and baggage check-in processes
- Ensuring customers have accurate travel documentation
- Tagging and lifting baggage from scales to conveyor belts (up to 70 pounds)
- Operating loading bridges
- Opening, closing, and securing aircraft doors
- Escorting unaccompanied minors and disabled passengers throughout the airport
- Making gate announcements and ensuring customers are aware of boarding procedures
- Maintaining a safe and secure environment for customers and employees
Scheduling and Work Environment
Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule. You'll work between 20 and 40 hours per week based on your seniority. Our airport operations are fast-paced and dynamic, requiring flexibility and adaptability.
Benefits and Perks
At arenaflex, we offer a comprehensive benefits package to support your physical, emotional, social, and financial well-being. Some of the benefits and perks include:
- Competitive salary and industry-leading profit-sharing program
- 401(k) with generous company contributions up to 9%
- Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health
- Domestic and International space-available flight privileges for employees and eligible family members
- Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Recognition rewards and awards through the platform Unstoppable Together
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What You Need to Succeed
To be successful in this role, you'll need:
- Consistently prioritize safety and security of self, others, and personal data
- Embrace diverse people, thinking, and styles
- Possess a high school diploma, GED, or high school equivalency
- Be at least 18 years of age and have authorization to work in the United States
- Proficiency in English
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
- Possess basic digital literacy
- Pass a physical ability test (PAT) – you can prepare for the PAT by watching this video
- Pass a Customer Service Assessment
What Will Give You a Competitive Edge
While not required, having the following skills and qualifications will give you a competitive edge:
- Previous customer service experience in a fast-paced environment
- Knowledge of airline operations and procedures
- Ability to work in a team environment and provide excellent customer service
- Basic computer skills and familiarity with airline software systems
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping you grow and develop your skills. As a Ticket/Gate Agent, you'll have opportunities to advance your career through mentorship, training, and professional development programs. Our leaders are dedicated to helping you succeed and reach your full potential.
Join the arenaflex Team
If you're passionate about delivering exceptional customer experiences and contributing to the success of a world-class airline, we want to hear from you! Apply now to become a part of the arenaflex team and start your journey to a rewarding and challenging career. Apply Job! Apply for this job