Experienced Full Stack Customer Service Representative – Banking and Financial Solutions

At arenaflex, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families. Embracing a fulfilling career at arenaflex, where our core values – honesty, integrity, loyalty, and service – define how we treat each other and our members, is an opportunity to be part of what truly makes us special and impactful.

The Opportunity

We are currently seeking dedicated professionals to work in our Phoenix office (located at 1 Norterra Drive, Phoenix, AZ 85085) for future bank customer service and sales opportunities in 2025. Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

Key Responsibilities:

* Handle inbound member calls in a fast-paced contact center environment

• Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products
• Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels
• Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
• Advise and educate members on available arenaflex digital tools and resources to improve the user experience
• Provide outstanding member service by demonstrating empathy, active listening, and professionalism
• Apply strong time and call management skills in assisting members with banking needs
• Embrace continuous improvement and development through coaching and collaboration with manager and team members

Essential Qualifications:

* High School Diploma OR GED

• Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products
• Ability to prioritize and multi-task while navigating through multiple business applications
• Strong interpersonal and communication skills
• Successful completion of a job-related assessment is required

Preferred Qualifications:

* US military experience through military service or a military spouse/domestic partner

• 1 year of customer contact experience in a needs-based sales environment
• Prior experience in a fast-paced contact center environment
• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced contact center environment
• Strong problem-solving and critical thinking skills
• Ability to navigate multiple systems and programs
• Strong time and call management skills
• Ability to work independently and as part of a team
• Strong customer service skills
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits:

* Comprehensive, fully paid three-month training program

• In-office development program to create a proactive and independent support style
• Opportunities for career advancement and professional growth
• Continuing education and training to support career goals
• Mentorship and coaching from experienced team members

Work Environment and Company Culture:

* Work in a dynamic and fast-paced contact center environment

• Collaborate with a team of dedicated professionals who share a passion for delivering exceptional customer service
• Enjoy a supportive and inclusive work environment that values diversity and promotes a culture of excellence
• Participate in team-building activities and social events to build relationships and have fun

Compensation, Perks, and Benefits:

* Competitive salary range: $43,680.00 - $44,680.00

• Shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday
• Weekly work schedules vary and will include one weekend day
• Comprehensive medical, dental, and vision plans
• 401(k) and pension plans
• Life insurance and parental benefits
• Paid time off program with paid holidays and 16 paid volunteer hours
• Various wellness programs and career path planning

Why Join arenaflex?

* Make a difference in the lives of our members by providing exceptional customer service and financial solutions

• Be part of a dynamic and fast-paced contact center environment that values innovation and excellence
• Enjoy a comprehensive benefits package that supports your physical, financial, and emotional wellness
• Participate in career growth opportunities and learning benefits to support your professional goals
• Collaborate with a team of dedicated professionals who share a passion for delivering exceptional customer service

How to Apply:

Applications for this position are accepted on an ongoing basis. This posting will remain open until the position is filled. Interested candidates are encouraged to apply the same day they view this posting. arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply Job! Apply for this job