Experienced Loan Consultant II – Customer Service Representative
At arenaflex, we believe that our employees are the driving force behind our success. We value each customer and understand that people want to do business with people who care. That's one way we differ from our competitors. We are proud of what we as a team have accomplished, and we will always strive for improvement, our motto since day one has been "Success is the only option."
A Comprehensive Benefits Package for a Brighter Future
arenaflex offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance, and an employee assistance program. We also offer optional benefits such as critical care, auto, home, and pet insurance as well as other ancillary insurance options. Our commitment to our employees' well-being is just one aspect of what sets us apart in the industry.
Job Summary:
The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension, and merchant referrals. Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.
Key Responsibilities:
* Greet, assist, and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.
- Process payments, distributions, and make recommendations regarding loan approvals.
- Approve loans up to established lending limits and complete loan closings.
- Handle account activities related to collection accounts, including phone calls and face-to-face communications with customers.
- Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances, and closing of the branch.
- Actively market all branch products and services to individuals.
- Perform all other duties as assigned by management.
Essential Qualifications:
* High School Diploma or GED from an accredited institution
- 2-4 plus years of consumer finance or related experience
- Cash handling; computer skills; customer service skills
- Ability to work with minimum supervision
- Excellent communication skills
- Proficient working knowledge of Microsoft Windows, Excel, and Word Applications
Preferred/Desired Qualifications:
* Associates or Bachelor's Degree
- Bilingual, Spanish/English
Compensation and Incentives:
* The salary range for this position is $20.00 - $24.00 per hour, based on the specific Knowledge, Skills, Abilities, and/or Experience of the selected candidate.
- This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.
Work Environment:
* Office Environment
Join a Fast-Paced, High-Growth Team:
If you are interested in a fast-paced, high-growth, team-oriented, and great culture environment, you'll enjoy a career with arenaflex! Our team is dedicated to providing exceptional customer service and building strong relationships with our customers. We are committed to creating a positive and inclusive work environment that fosters growth and development.
Why Choose arenaflex?
* Competitive salary and benefits package
- Opportunities for career growth and advancement
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
- Comprehensive training and development programs
Ready to Join the arenaflex Team?
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join a dynamic team and contribute to our continued success. Apply now to become a part of the arenaflex family! Apply for this job