Experienced Customer Service Supervisor – Store Operations and Leadership

Soar with us at arenaflex. We believe we can make life a little better every day – one smile, experience, or interaction at a time. And there's one secret ingredient that truly sets arenaflex apart: Our Associates. At arenaflex, you'll be part of a caring team that's dedicated to helping all of us fly high – together. We're team players, day-brighteners, and go-getters: and we know that arenaflex is a place where we can build skills to thrive and open doors to new career opportunities. We're proud to be a part of a winning team of Associate owners who shape our success. We're committed to helping our communities and one another at every turn, because we know that when we fly together, there's no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

Job Summary:

As an Experienced Customer Service Supervisor at arenaflex, you will be responsible for the complete operations of the store when a more senior level manager is not present. You will assist store management in customer service, product availability, safety, shift management, and vendor care. You will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

Key Responsibilities:

* Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.

• Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
• Provide direction, motivation, and coaching for associates during the shift.
• Ensure the 24/7 execution of all customer service programs and processes.
• Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
• Complete cash and lottery processes.
• Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
• Check in vendors.
• Recognize associates and celebrate accomplishments.

Essential Functions:

* Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work with little or no supervision
• Excellent relationship building and leadership skills
• Detail oriented and excellent organizational skills
• Ability to defuse issues using de-escalation and problem solving techniques
• Proven self-starter with demonstrated ability to make decisions
• Ability to learn and utilize the store's technology
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
• Must be able to lift and carry up to 35 lbs
• Must have reliable transportation
• Must be at least 18 years old to be considered for this role
• Ability to direct others and prioritize tasks

Basic Qualifications:

* High School Diploma or GED equivalent

• Ability to work 35 – 40 hours per week
• Experience effectively implementing change and demonstrated results in execution
• Flexible availability which may include all shifts, weekends, and holidays, based on business needs
• Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
• Experience training, sales building, management of expenses, and food service menu planning
• Experienced in all areas of store operations, including foodservice
• Experience leading, developing and selecting teams preferred
• Proven and consistently demonstrated skills in the following:

+ Exceptional Customer Service + Relationship Building + Effective Communication

Work Environment and Company Culture:

At arenaflex, we pride ourselves on creating a work environment that is inclusive, supportive, and empowering. We believe that our Associates are the backbone of our success, and we strive to provide them with the tools, training, and resources they need to thrive. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We encourage our Associates to take ownership of their work, to think creatively, and to strive for excellence in everything they do.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to helping our Associates grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help our Associates build the skills and knowledge they need to succeed. We also offer a competitive salary and benefits package, as well as opportunities for advancement and professional growth.

Compensation, Perks, and Benefits:

At arenaflex, we offer a competitive salary and benefits package, including:

• Competitive hourly rate
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for advancement and professional growth
• Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this position. Please submit your application, including your resume and a cover letter, to our online application system. We look forward to hearing from you! Apply Job!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. We recruit, hire, promote, and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. Apply for this job