Experienced Customer Success Manager – Google Marketing Platform, Agency

At arenaflex, we're on a mission to revolutionize the way businesses grow and thrive in the digital age. As a Customer Success Manager for our Google Marketing Platform, you'll play a pivotal role in ensuring that our clients achieve their advertising goals through effective use of our products. If you're passionate about online media, have a knack for building strong relationships, and are driven to deliver exceptional results, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions for businesses looking to succeed in the ever-evolving digital landscape. Our Google Marketing Platform is designed to help companies of all sizes reach their target audiences and drive growth through our extensive suite of products, including search, video, and mobile solutions. As a Customer Success Manager, you'll have a unique vantage point on the significant transformation occurring in the advertising landscape as it shifts towards mobile and online platforms.

Key Responsibilities

As a Customer Success Manager, you'll be responsible for managing multiple complex projects simultaneously and coordinating internal resources across various functional areas to meet customer needs. Your key responsibilities will include:

• Managing multiple complex projects simultaneously and coordinating internal resources across many functional areas to meet customer needs.
• Creating learning agendas for client onboarding and ongoing enablement.
• Leading scaled training, working on product sessions, and account-specific activation sessions in partnership with Account Executives to drive business or platform/feature adoption and error mitigation.
• Driving features adoption to ensure Third-Party Cookie Deprecation readiness and platform stickiness.
• Building and maintaining a strong knowledge of Google Marketing Platform product capabilities (with a focus on DV360 and CM360), how they integrate with one another and work with Google Cloud.
• Maintaining relationships with agency clients, serving as a liaison, answering agency inbound questions, platforms usage and features, and resolving technical roadblocks, and understanding their challenges and needs in order to enable their success with our tools.

Essential Qualifications

To be successful in this role, you'll need:

• A Bachelor's degree or equivalent practical experience.
• 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.

Nice-to-Haves

While not essential, the following qualifications would be a plus:

• 4 years of experience in marketing with Google Ads, Google Analytics, and third-party measurement and App platforms.
• Experience in video, display, app, and social advertising solutions.
• Experience in digital advertising sales, product marketing, or product/project management.
• Experience working for or with agencies.
• Ability to build customer relationships and present solutions.

Skills and Competencies

To succeed in this role, you'll need to possess:

• Strong communication and analytical skills.
• Ability to build and maintain strong relationships with clients and internal stakeholders.
• Excellent project management skills, with the ability to manage multiple complex projects simultaneously.
• Strong knowledge of Google Marketing Platform product capabilities, particularly DV360 and CM360.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving skills, with the ability to resolve technical roadblocks and challenges.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Success Manager, you'll have access to:

• Ongoing training and development opportunities, including product training and certification programs.
• Mentorship and coaching from experienced professionals in the industry.
• Opportunities to work on high-profile projects and campaigns.
• A collaborative and dynamic work environment, with a focus on teamwork and innovation.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company, with a strong focus on teamwork and collaboration. Our office is located in a vibrant and eclectic neighborhood, with plenty of opportunities for socializing and networking. We offer a range of benefits and perks, including:

• Health insurance
• 401k
• Paid holidays
• Flexible scheduling
• Professional development
• Employee stock purchase plan

Compensation and Benefits

As a Customer Success Manager, you'll be eligible for a competitive salary and benefits package, including:

• A base salary of $80,000 - $100,000 per year, depending on experience.
• Bonus opportunities, based on performance and achievement of goals.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• 401k plan, with company match.
• Paid holidays and vacation time.
• Flexible scheduling and remote work options.
• Professional development and training opportunities.

How to Apply

If you're passionate about online media, have a knack for building strong relationships, and are driven to deliver exceptional results, we want to hear from you. To apply for this role, please submit your resume and a cover letter, outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job