Experienced Lead Retail Customer Service Associate – Delivering Exceptional Customer Experiences at arenaflex

At arenaflex, we are committed to providing our customers with an unparalleled level of service and support. As a leading provider of retail services, we are seeking an experienced and customer-focused Lead Retail Customer Service Associate to join our team. In this role, you will play a crucial part in ensuring that our customers receive the highest level of service and support, while also contributing to the growth and success of our business.

About arenaflex

arenaflex is a dynamic and innovative company that is dedicated to providing our customers with a wide range of retail services. From print and signs to shipping and logistics, we offer a comprehensive range of solutions that are designed to meet the needs of our customers. Our team of experts is passionate about delivering exceptional customer service and support, and we are committed to providing our customers with the highest level of quality and reliability.

Key Responsibilities

As a Lead Retail Customer Service Associate at arenaflex, you will be responsible for delivering exceptional customer service and support across all areas of our business. Your key responsibilities will include:

• Demonstrating consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers
• Managing production flow to ensure that all production orders are completed accurately and on time
• Taking customer orders, providing pricing information, performing consultative selling, and recommending arenaflex products and services
• Tracking and logging all production jobs
• Taking lead responsibility for digital imaging, scheduling, and running production orders, including finishing services and large job management
• Setting up complex orders and performing multiple tasks at the same time
• Ensuring quality during and after the production process
• Ensuring communication among shifts
• Coordinating pick-up and delivery of customer orders
• Providing leadership to team members on an assigned shift
• Assisting in the training of store team members
• Collating, sorting, and organizing customer orders
• Operating the Point of Sale terminal (POS), handling financial transactions, and making change
• Completing required financial paperwork and assisting with financial reporting, including daily sales, close-outs, and bank deposits
• Following instructions of supervisors and assisting other team members in performing store functions
• Following arenaflex standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures
• Providing customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensuring quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
• Offering assistance to customers by suggesting appropriate shipping methods
• Maintaining inventory of shipping supplies
• Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

Requirements

To be successful in this role, you will need to have:

• A high school diploma or equivalent education
• 2+ years of specialized experience in a retail or customer service environment
• Excellent verbal and written communication skills
• The ability to work in a fast-paced environment and meet deadlines
• Strong problem-solving and analytical skills
• The ability to work effectively in a team environment
• A customer-focused approach and a passion for delivering exceptional customer service

Nice-to-Haves

While not essential, the following skills and qualifications would be beneficial in this role:

• Experience working in a retail or customer service environment
• Knowledge of arenaflex products and services
• Experience with Point of Sale (POS) systems and financial transactions
• Strong organizational and time management skills
• Ability to work flexible hours, including evenings and weekends

Benefits

As a Lead Retail Customer Service Associate at arenaflex, you will enjoy a range of benefits, including:

• Competitive salary and benefits package
• Opportunities for career growth and development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance
• Access to ongoing training and development programs
• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Apply Now! Apply for this job