Experienced Customer Engagement Specialist – Education Industry Expert
At arenaflex, we're revolutionizing the way students learn and succeed in the K-12 education system. As a Customer Engagement Specialist, you'll play a vital role in promoting arenaflex's innovative solutions and empowering students with 24/7 academic support. If you're passionate about education, have a knack for building relationships, and thrive in a dynamic environment, we want to hear from you!
About arenaflex
arenaflex is a leading educational support system (ESS) that bridges the gap between what schools provide and what students need to succeed. Founded in 2014 in Montreal, Canada, our mission is to empower all students and maximize their lifetime potential. With a team of vetted and trained educators, we offer 1:1 online tutoring for any subject, at any time. Our platform has grown exponentially, serving over 3 million students from 400+ school districts across 40 US states and Canada.
Our Solutions
arenaflex's ESS is comprised of three key solutions that cater to the diverse needs of students: 1. Personalized Tutoring: 24/7 access to tutoring in any subject, anytime, and anywhere. Our platform offers various communication features, including text, voice notes, and a virtual whiteboard, to ensure students have an experience that suits their preferred learning style. 2. Practice Center: Engaging practice tools that support in-class and at-home academic practice in Math, English, Language, Arts, and Reading fluency. 3. College and Career Readiness: Resources that prepare students for life after high school, including academic planning, college and career readiness tools, work-based learning, and micro-credentials.
The Opportunity
As a Customer Engagement Specialist, you'll be part of our Professional Learning Team, responsible for promoting arenaflex's brand awareness and driving student adoption across the nation. You'll facilitate engaging sessions, lead workshops, and nurture relationships with key Paper champions and teachers. If you're a self-starter with a passion for education and a knack for building relationships, we want to hear from you!
Responsibilities
* Lead workshops and informational sessions to build excitement and spread arenaflex brand awareness across district communities
- Facilitate teacher enablement trainings to educate teachers and administrators about arenaflex implementation at the classroom and site level
- Grow and nurture relationships with key arenaflex champions and teachers on the ground by providing them with the most up-to-date resources
- Help expand our grassroots approach to experiential teacher education and district-wide engagement
Required Qualifications
* 1-2 years of experience in a customer-facing role, preferably in education
- Working knowledge of the K-12 education industry
- Laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally)
- Proficient in using Twitter and staying current on social media platforms and trends
- Outgoing individual with strong communication skills who is energized by engaging with customers, especially teacher and parent communities
- High energy and ability to build excitement with customers
- Self-starter who loves a challenge and a strong team player who loves to collaborate
Preferred Qualifications
* Experience leading professional development within a district
- Experience leading virtual gamified events within a school district
Location and Travel
* Remote work arrangement
- Travel is not required
Compensation and Benefits
* Competitive salary, $35/hour for your prep and facilitation time
- Ability to keep all travel points for hotels booked for work-related travel
- Mileage reimbursement may be available for applicable travel
About arenaflex
arenaflex offers an exciting, dynamic, inclusive work environment that puts excellence at the center of everything we do. Our mission is woven into the fabric of our culture, challenging our team to build meaningful and creative solutions. We thrive when we collaborate with each other, using integrity and selflessness to align our business decisions with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key, and we all strive to make an impact every day.
Diversity and Inclusion
arenaflex believes that diverse teams build better products. We do not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of our activities or operations.
Ready to Join the arenaflex Team?
If you're passionate about education and have a knack for building relationships, we want to hear from you! Apply through our job board, and our amazing talent team will reach out to you. Remember, equity is our mission, and we treat all candidates equally. Don't hesitate to apply, even if you don't think you meet all the requirements. We're looking for innovative and passionate individuals who share our mission for democratizing education. Apply for this job