Experienced Technical Customer Support Specialist – AI-Powered Media Creation

At arenaflex, we're revolutionizing the future of media creation with our cutting-edge AI systems. Our mission is to empower anyone, anywhere to tell their stories, and we're looking for a talented Technical Customer Support Specialist to join our team. As a key member of our support team, you'll play a vital role in ensuring our users have an exceptional experience with our innovative tools.

About arenaflex

arenaflex is an applied research company that's pushing the boundaries of human imagination. We're at the forefront of multi-modal AI systems, making it possible for creatives to access, control, and empower their media creation. Our vision is to create a world where anyone can tell their stories, and we're committed to making that vision a reality.

The Support Role at arenaflex

As a Technical Customer Support Specialist, you'll be the face of arenaflex, providing top-notch support to our users via email, chat, and other channels. You'll be the go-to person for resolving technical issues, answering billing questions, and moderating content. But that's not all – you'll also have the opportunity to work on exciting projects, such as creating Zendesk automations, beefing up our Help Center, and collaborating with our Product team to translate customer feedback into actionable updates.

What We're Looking For

We're seeking fast-learning individuals with a hunger for knowledge and a passion for tech, creativity, and AI. You'll be a self-starter, someone who tinkers with tools and systems, learns by doing, and gets excited to work on complex problems. You'll also be thoughtful and empathetic, with excellent communication skills and a high standard for excellence. Oh, and like the rest of the arenaflex team, you'll move incredibly fast.

Responsibilities

As a Technical Customer Support Specialist, you'll:

• Directly respond to requests for new and experienced arenaflex users via email and chat
• Investigate and escalate problem reports for product or billing transactions to appropriate teams
• Collaborate with Engineering to resolve customer issues or reported bugs with a sense of urgency
• Engage with our Product team to translate customer feedback into actionable product updates and improvements
• Author and maintain internal and customer-facing knowledge base documentation
• Monitor requests and feedback from members of our arenaflex community through our public Discord server
• Continually focus on improving our Customer Support processes as we scale our operations

Requirements

To succeed in this role, you'll need:

• Strong motivation to grow and a high rate of learning with a high bar for excellence
• Excellent written/verbal communication and documentation skills
• Ability to thrive in an autonomous, fast-paced environment with minimal supervision to get things done
• Enjoy working autonomously and empathetically with teammates while empowering and supporting our users

Nice to Have

* Experience with providing high-touch customer support over email, phone, and/or chat; extra points for doing it in a SaaS B2B setting

• You get excited about troubleshooting feature-rich platforms with a deep understanding of 3rd party integrations, analyzing event logs and connection errors, using browser developer tools, etc.
• Demonstrable experience documenting bug reports and feature requests while partnering with Engineering to ensure resolution
• Experience with common internal tools like Zendesk, Sentry, Datadog, Notion, etc.
• Experience working with creative tools (Adobe, Final Cut Pro) or creative AI tools (arenaflex, Dall-E, Midjourney, etc.)

Application Process

To apply, please create a free arenaflex account and generate one video using our Text/Image to Video feature. The clip should be five seconds long and can be about anything you want! Please share a public link in your application for our team to review.

Compensation and Benefits

arenaflex strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage, and industry. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. Salary range: $65,000-$90,000

Working at arenaflex

Great things come from great teams. We'd love to hear from you. We're committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.

Join the arenaflex Team

If you're passionate about AI-powered media creation and want to be part of a dynamic team that's changing the world, apply now! Apply for this job