Experienced Data Entry and Claims Specialist – Customer-Centric Claims Processing and Record Management

At arenaflex, we are committed to delivering exceptional customer experiences through our innovative and customer-centric approach to claims processing and record management. As an Experienced Data Entry and Claims Specialist, you will play a vital role in supporting our mission by ensuring the accuracy and timeliness of claims processing, while providing exceptional service to our customers.

Job Summary

We are seeking a highly skilled and detail-oriented Data Entry and Claims Specialist to join our team at arenaflex. As a key member of our claims processing team, you will be responsible for accurately and efficiently processing claims, maintaining accurate member records, and providing exceptional customer service. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

* Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility, ensuring seamless integration with existing processes and procedures.

• Meets or exceeds departmental quality and service standards, demonstrating a commitment to excellence in all aspects of claims processing and record management.
• Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately, ensuring the accuracy and efficiency of claims processing.
• Makes routine & non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures & guidelines.
• Determines eligibility and confirms effective dates for benefit elections based on contractual guidelines, ensuring compliance with regulatory requirements.
• Leverages critical thinking and problem-solving skills to create and modify member level records across multiple products, applications, and platforms, ensuring accuracy and efficiency.
• Maintains accurate member records by verifying dates, names, salary figures, and other information provided by groups, ensuring the integrity of our data.
• Applies policy provisions for effective dates, evidence of insurability, and other pertinent information to determine necessary changes, ensuring compliance with regulatory requirements.
• Considers the customer experience in all actions, recognizing what needs to be done to meet customer needs and demonstrating flexibility and responsiveness in system work independently.

Essential Qualifications

* High School or GED (Minimum Required)

• No prior experience required, but a willingness to learn and grow with our team is essential.

Preferred Qualifications

* Ability to perform repetitive tasks while maintaining speed of work, accuracy, and attention to detail without loss to productivity.

• Ability to perform under stress in cases of emergency, critical, or hazardous situations, demonstrating a calm and composed demeanor.
• Ability to work with others in a team environment, fostering a collaborative and inclusive culture.
• Demonstrates ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Demonstrates interpersonal skills with a collaborative style, building strong relationships with internal and external stakeholders.
• Demonstrates organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
• Demonstrates solid relationship management skills with internal and/or clients (e.g., management, peers, colleagues, customers, etc.).
• Demonstrates the ability to use sound judgment and discretion regarding confidential information, maintaining the highest level of professionalism.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with a willingness to learn and adapt to new technologies.
• Successfully completes regulatory and job training requirements, demonstrating a commitment to ongoing learning and development.

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.

• Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong attention to detail, with the ability to maintain accuracy and efficiency in claims processing and record management.
• Ability to work independently, with minimal supervision, while also being a team player who collaborates with others to achieve common goals.
• Strong organizational skills, with the ability to prioritize workload and manage multiple projects simultaneously.
• Ability to use sound judgment and discretion regarding confidential information, maintaining the highest level of professionalism.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Data Entry and Claims Specialist, you will have opportunities to learn and grow with our team, developing new skills and taking on new challenges. We offer a range of training and development programs, including:

• Ongoing training and development opportunities, including regulatory updates and industry best practices.
• Mentorship and coaching from experienced colleagues, providing guidance and support as you grow in your role.
• Opportunities to take on new challenges and responsibilities, developing your skills and expertise.
• A collaborative and inclusive culture, fostering a sense of community and teamwork.

Work Environment and Company Culture

At arenaflex, we are committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on the following values:

• Customer-centricity: We put our customers at the heart of everything we do, delivering exceptional service and support.
• Innovation: We are committed to innovation and continuous improvement, staying ahead of the curve in our industry.
• Collaboration: We work together as a team, fostering a sense of community and inclusivity.
• Excellence: We strive for excellence in all aspects of our work, delivering high-quality results and exceeding expectations.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation and benefits package, including:

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• Collaborative and inclusive work environment.
• Opportunities for career growth and advancement.
• Recognition and rewards for outstanding performance.

Conclusion

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for the Data Entry and Claims Specialist role at arenaflex. As a key member of our claims processing team, you will have the opportunity to make a real difference in the lives of our customers, while also growing and developing your skills and expertise. Apply now to join our team and take the first step towards a rewarding and challenging career at arenaflex. Apply for this job