Experienced Chat Moderator for arenaflex Festival of Homiletics 2025
At arenaflex, we're committed to fostering inclusive and respectful online communities that facilitate meaningful dialogue and theological exploration. As we prepare for the Festival of Homiletics 2025, we're seeking a skilled and diplomatic Chat Moderator to oversee participant interactions in our online chat platform, ensuring that conversations remain respectful and follow our established Digital Covenant.
About arenaflex and the Festival of Homiletics
arenaflex is a leading organization dedicated to promoting theological education and community engagement. Our Festival of Homiletics is an annual event that brings together scholars, clergy, and laypeople from diverse backgrounds to explore the intersection of faith and culture. As a Chat Moderator for this event, you'll play a vital role in creating a safe and inclusive online environment that allows participants to engage in open and respectful dialogue.
Key Responsibilities
As a Chat Moderator for the Festival of Homiletics 2025, you'll be responsible for:
- Monitoring real-time chat conversations during the following dates:
+ Thursday, May 8, 2025 (hours vary, 5 hours) + Friday, May 9, 2025 (hours vary, 5 hours) + Monday, May 12, 2025 (8:00 AM - 7:00 PM, 11 hours) + Tuesday, May 13, 2025 (8:00 AM - 5:00 PM, 9 hours) + Wednesday, May 14, 2025 (8:00 AM - 5:00 PM, 9 hours) + Thursday, May 15, 2025 (8:00 AM - 5:00 PM, 9 hours) + Friday, May 16, 2025 (8:00 AM - 5:00 PM, 9 hours)
- Applying moderation guidelines with discernment, allowing for theological diversity while maintaining respect
- Addressing inappropriate content following established protocols
- Directing technical support issues to appropriate channels
- Documenting concerning interactions for the Customer Service team
- Collaborating with the event team via Slack for escalated situations
Moderation Approach
As a Chat Moderator for the Festival of Homiletics 2025, you'll employ a light-touch moderation approach that prioritizes open dialogue. You'll intervene only when necessary to maintain a respectful environment, differentiating between theological disagreement (permitted) and personal attacks (not permitted). You'll also follow established protocols for warnings and user management.
Required Qualifications
To be successful in this role, you'll need:
- Excellent written communication skills with a diplomatic approach
- Familiarity with online community management and chat moderation
- Understanding of theological/religious discourse and sensitivity to diverse perspectives
- Ability to make quick, fair judgments about appropriate content
- Experience with online event platforms (Whova experience a plus)
- Availability throughout the Festival of Homiletics schedule
Technical Requirements
To perform this role, you'll need:
- Reliable high-speed internet connection
- Comfort navigating between multiple platforms (Whova, Slack, Google Docs)
- Ability to take screenshots when needed for documentation
Hours and Compensation
Hours will align with Festival of Homiletics 2025 programming, and you'll be compensated at a rate of $18.00/hour. Training will be provided prior to the event.
Location
This is a remote position, with 100% of the work being done from home.
To Apply
If you're a skilled and diplomatic individual with a passion for online community moderation, we encourage you to apply. Please submit your resume and a brief statement about your approach to online community moderation. Apply for this job