Experienced Customer Service Representative (FT) Remote - Kentucky

At arenaflex, we're revolutionizing afterschool education in the college prep arena, and we're looking for a fun and energetic self-starter to join our team as a Customer Service Representative. As a key member of our team, you'll be the focal point of information between staff, students, and parents, providing exceptional customer service and support to our clients. If you're passionate about education, have excellent organizational and time management skills, and can work in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a college prep institution that prepares middle and high school students for standardized tests such as the ACT and SAT, as well as offering college counseling when they're ready to apply to universities. We're committed to creating an enabling environment for students to not just learn but develop their academic careers. Our culture is friendly, and we're young, but we have big ambitions – to make education enjoyable and usable for all our students.

Job Description

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Acting as the focal point of information between staff, students, and parents
• Handling all incoming calls, including new clients, existing clients, or taking messages
• Assisting in developing relations with existing clients
• Reporting all staff, client, vendor, and subcontractor issues to Directors
• Developing, implementing, following, and perfecting office systems and procedures
• Reading and answering all work-related emails
• Answering all phone calls and directing callers to the appropriate contact
• Maintaining and managing company calendar/appointments/client schedules
• Scheduling appointments for Directors
• Organizing and composing office correspondence, documents, and other reports
• Supporting sales and production
• Posting company-related posts on social media platforms
• Sending communication (thank you notes, referral gifts, etc.) accordingly
• Reviewing upcoming Daily/Weekly schedule with Directors
• Participating in staff meetings, as needed
• Ensuring the company's public image is consistent and in keeping with branding
• Providing marketing assistance

Skill Qualifications

* Excellent organizational and time management skills

• Self-starter who works well with minimal supervision
• Coachable and has a positive attitude
• Works well under pressure
• Can multitask in a professional setting
• Comfortable speaking with clients in a customer-centric manner
• Good written and spoken communication
• Must be very professional, extremely organized, and punctual
• Proficient in using IOS, Windows, MS Office Suite, and G-Suites
• Experience working in an educational institution is a plus
• Excellent business etiquette and follow-up procedures
• Detail-oriented and able to prioritize tasks to fit deadlines
• Tact and discretion for dealing with confidential information
• A calm and professional manner
• Able to work in a fast-paced environment methodically

Education Qualifications

* Must have a Bachelor's Degree or higher

Equipment Qualifications

* Must have a computer with at least Windows 10, or Catalina MacOS

• Must have a video camera
• Must have high-speed internet (Above 20mb/s)
• Must have a quiet home working space with a clean background

Benefits

* Paid time off

• Sick Days
• Vacation Days

Salary

* $17.00 to $20.00/hour depending on education, experience, and skill

Interview Materials Needed

* Cover Letter

• Resume
• 3 References

Why Join arenaflex?

At arenaflex, we're passionate about education and committed to creating an enabling environment for students to succeed. As a Customer Service Representative, you'll have the opportunity to work with a dynamic team, develop your skills, and make a real difference in the lives of our students. We offer a competitive salary, paid time off, and a supportive work environment. If you're looking for a challenging and rewarding role, apply now to join our team!

Apply Now!

If you're a motivated and customer-focused individual who is passionate about education, we want to hear from you! Apply now to join our team as a Customer Service Representative and be a part of our mission to revolutionize afterschool education in the college prep arena. Apply Job! Apply for this job