Account Manager; Hobby Lobby, Michael's

Position: Account Manager (Hobby Lobby, Michael's)

Overview

Happiness is handmade. That's what Prym Consumer stands for! With a comprehensive portfolio of sewing, knitting, and crocheting products and matching accessories, we enable people everywhere to express their creativity, craftsmanship, and individuality in their own projects. Prym Consumer is a trusted brand for end customers and a reliable partner for retailers worldwide. As part of the Prym Group, we have stood for craftsmanship excellence and entrepreneurial vision since 1530. We are guided by our commitment to constantly rethinking creative handicrafts. If you want to grow with a brand that combines tradition and innovation, Prym Consumer is the right platform for you. Summary/Objective The Associate Account Manager, Specialty Chains role supports growth within Prym’s Specialty Chain channel across the U.S. and Canada. (Ie: Michaels, Hobby Lobby, Dick Blick) This position manages day-to-day customer relationships, drives assortment expansion, supports sales strategy execution, and ensures cross-functional alignment to deliver profitable growth. This role offers a career path toward Key Account Manager and Sales Leadership positions. Essential Functions Customer Relationship Management

• Build and maintain strong relationships with mid-tier and large retail accounts, ensuring high service levels and long-term partnership development.

Business Development within Accounts

• Identify opportunities to expand assortment, enter adjacent categories, and grow share of shelf through data-driven business analysis.
• Support Sales Directors and the VP of Sales in developing account plans, preparing presentations, proposals, line reviews, and growth initiatives.

Sales Strategy Implementation

• Assist in executing channel and account strategies that drive revenue growth and strengthen Prym’s market position.

Account Operations & Issue Resolution

• Manage customer inquiries, order tracking, and cross-functional coordination to resolve issues related to inventory, fulfillment, and service.
• Analyze POS, shipment, and inventory data to identify trends, risks, and opportunities. Support inventory forecasting in collaboration with customers and internal demand planning.

CRM & Data Management

• Maintain accurate account records, customer contacts, and opportunity tracking within CRM and internal systems.

Performance Reporting

• Track key performance indicators, monitor account performance, and provide regular insights and recommendations.

Program & Promotional Support

• Partner with Marketing to drive incremental sales through promotions, features, POP displays, and off-shelf programs.
• Work cross-functionally with internal ecommerce teams and retail partners to support digital assortment growth and online performance.

Travel & Representation

• Represent Prym in customer meetings, trade shows, and industry events to strengthen partnerships and support business development.

Other duties as assigned This position has no supervisory function Education and Experience Required Education and Experience

• Bachelor’s degree in business, Marketing, Merchandising, Communications, or related field
• 3–5 years of experience in Sales, Customer Service, Supply Chain, or related CPG/retail environment
• Strong analytical, presentation, and communication skills
• Ability to build and maintain effective relationships internally and externally
• Results-driven mindset with the ability to balance customer needs and company objectives

Preferred Education and Experience

• Experience working with a CRM system
• Experience in sewing, notions, craft, or adjacent consumer goods categories

Supervisory Responsibility This position has no supervisory function Career Path Progression from this position Key Account Manager Travel This position will require up to 25% travel Work Environment or Working Conditions This is a can be remote or hybrid position, so work will take place in a home office, flights, car, or travel to the home office in Spartanburg, SC. In the home office, this job operates in a combination of professional office and warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Additionally, this role will encounter equipment and heavy power industrial vehicles, with high noise levels possible in the warehouse setting. Physical Demands

• Ability to lift 5 – 20 lbs periodically and 50lbs on occasion
• Ability to stand/walk for up to 8 hours
• Ability to sit for up to 8 hours

Company Offerings

• Health Benefits - Medical, Dental, Vision, and Supplementals (i.e. Accident, Hospital, Pet)
• 401k Discretionary contribution with Company Match
• Safe Harbor (401k Company Profit Sharing)
• Paid-time Off (available within first 6 months)

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