Part‑Time Ordering Processing & Data Entry Specialist – Spare Parts Sales, Reverse Logistics, and Customer Service Support at arenaflex

Why arenaflex?

At arenaflex, we are a leading provider of high‑performance spare parts and logistics solutions for a global clientele. Our mission is to deliver precision‑engineered components and exceptional service that keep our customers’ operations running smoothly, whether they are on the factory floor or on a remote site overseas. As we continue to expand our footprint, we are looking for detail‑oriented, customer‑focused professionals to join our dynamic team. This role offers a unique blend of data‑driven order management, hands‑on reverse‑logistics coordination, and direct interaction with both internal stakeholders and external partners.

Position Overview

As a Part‑Time Ordering Processing & Data Entry Specialist within the Customer Service department, you will be the backbone of our spare‑parts sales order lifecycle. From receiving and entering orders to tracking shipments, managing returns, and ensuring compliance with international customs regulations, you will serve as the pivotal link between our customers, sales force, and supply‑chain teams. This role is ideal for someone who thrives in a fast‑paced environment, enjoys meticulous data work, and has a passion for delivering top‑tier service.

Key Responsibilities

• Customer Interaction: Act as the primary point of contact for domestic and international customers, handling pre‑sale inquiries and post‑sale support with professionalism and empathy.
• Order Processing: Accurately enter spare‑parts orders into the ERP system, generate acknowledgments, and execute order revisions as needed while adhering to arenaflex policies and industry best practices.
• Documentation & Shipping: Prepare and validate shipping documents, including commercial invoices, export declarations, and customs paperwork; collaborate with freight carriers and customs brokers to ensure timely clearance.
• Reverse Logistics Management: Receive return merchandise authorizations (RMAs), create trouble tickets, and coordinate the inspection, refurbishment, or disposition of returned items.
• Database Maintenance: Update internal databases with order status, return inventory, and credit adjustments; produce regular reports for management review.
• Inventory Coordination: Track consigned material transfers, monitor stock levels, and liaise with warehouse teams to guarantee product availability.
• Cross‑Functional Collaboration: Work closely with sales, service, finance, and shipping departments to resolve order discrepancies, pricing issues, and delivery delays.
• Continuous Improvement: Identify process bottlenecks, propose enhancements, and support the implementation of new tools or workflows that increase efficiency.

Essential Qualifications

• Education: Associate degree or equivalent combination of education and experience.
• Experience: 1 – 3 years of direct customer support, order processing, or related administrative roles.
• Technical Proficiency: Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and email platforms.
• ERP Exposure: Familiarity with SAP, Workday (or other HCM systems), Salesforce, or comparable enterprise resource planning tools.
• Organizational Skills: Ability to manage multiple orders simultaneously, prioritize tasks, and meet tight deadlines.
• Communication: Excellent verbal and written communication skills with an aptitude for explaining complex logistics concepts in clear terms.

Preferred Qualifications

• Experience in international trade compliance, customs regulations, or import/export documentation.
• Background in spare‑parts, manufacturing, or technical product environments.
• Advanced Excel capabilities, such as pivot tables, VLOOKUP, and macro creation.
• Demonstrated ability to work in a team‑oriented, cross‑functional setting.
• Certification in supply‑chain management (e.g., CSCP, CPIM) or logistics.

Core Skills & Competencies

• Attention to Detail: Precise data entry and vigilant verification of order information.
• Problem‑Solving: Quick identification of order discrepancies and proactive resolution.
• Customer‑Centric Mindset: Commitment to delivering a seamless experience for internal and external stakeholders.
• Time Management: Efficiently balancing part‑time hours while maintaining high productivity.
• Adaptability: Comfortable navigating changing priorities, new software tools, and evolving business processes.

Work Environment & Culture at arenaflex

arenaflex cultivates an inclusive, collaborative atmosphere where every voice is valued. Our teams operate with a blend of autonomy and support, encouraging innovative thinking while providing the resources needed for success. As a part‑time member, you will enjoy flexible scheduling options that respect work‑life balance, a modern office setting equipped with state‑of‑the‑art technology, and a culture that celebrates continuous learning and professional growth.

Compensation & Benefits

We offer a competitive hourly wage ranging from $25.00 to $28.00 based on experience and performance. In addition, arenaflex provides a comprehensive benefits package, even for part‑time staff, that includes:

• 401(k) plan with company matching contributions.
• Generous paid time off (PTO) and accrued sick leave.
• Fully funded medical, dental, and vision insurance.
• Short‑Term Disability coverage.
• Opportunities for tuition reimbursement and professional certifications.
• Employee assistance programs and wellness initiatives.

Career Growth & Development Opportunities

At arenaflex, we view every role as a stepping stone to greater responsibility. As you master the ordering and data‑entry processes, you may progress to senior coordination positions, logistics analysis, or even sales support management. We invest in your development through:

• On‑the‑job training and mentorship from seasoned logistics professionals.
• Access to e‑learning platforms covering ERP systems, supply‑chain analytics, and customer service excellence.
• Regular performance reviews that identify pathways for promotion and skill expansion.
• Cross‑departmental projects that broaden exposure to finance, procurement, and international trade.

How to Apply

If you are ready to contribute to a forward‑thinking organization, sharpen your logistics expertise, and deliver outstanding service to a global customer base, we would love to hear from you. Click the link below to submit your application, resume, and a brief cover letter outlining why you are the ideal fit for the Part‑Time Ordering Processing & Data Entry Specialist role at arenaflex.

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