Experienced Logistics Customer Support Specialist - Carrier Onboarding Project Manager
Job Summary:
Join arenaflex's dynamic Transportation team as an experienced Logistics Customer Support Specialist - Carrier Onboarding Project Manager. In this critical role, you will be responsible for delivering exceptional customer support, ensuring seamless onboarding of new carriers onto arenaflex's platforms, and fostering strong relationships with existing customers. If you possess a strong customer-focused mentality, excellent communication skills, and a passion for logistics, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a leading provider of innovative logistics solutions, empowering businesses to optimize their supply chain operations and achieve unparalleled efficiency. Our mission is to revolutionize the logistics industry by harnessing cutting-edge technology and fostering a culture of collaboration, innovation, and customer satisfaction. As a member of our Transportation team, you will be part of a dynamic and diverse group of professionals who share a common goal: to deliver exceptional customer experiences and drive business growth.
Key Responsibilities:
As an experienced Logistics Customer Support Specialist - Carrier Onboarding Project Manager, you will be responsible for:
- Delivering onboarding requests concerning arenaflex's platforms via ticketing system, phone, and/or email
- Providing training for key users and ensuring the continuous support of users of our systems
- Completing integration of new carriers onto the platforms, requiring expert communication of interface configurations, project specifications, and coordination of system launch
- Preparing and participating in customer workshops
- Working closely with other team members in various departments
- Performing administrative tasks, such as preparation of internal and external reports or preparation of tasks for the infrastructure and development teams while maintaining time constraints
- Gathering customer information and documentation of all interactions through a ticketing tool
- Becoming one of the main contacts for new and existing customers
- Meeting deadlines of customer projects
- Maintaining multiple ticketing queues/mailboxes alongside other team members
Skills & Experience:
To succeed in this role, you should possess:
- A Bachelor of Business Administration and/or 2+ years in customer support
- Spanish language proficiency required
- Solid understanding of how systems interface with other applications
- Proficient in MS Office products, and navigating internet resources
- Experience with ERP systems will be an asset
- Fast technical comprehension
- Excellent customer-focused mentality
- Outstanding communication and interpersonal skills
- Self-motivated and solution-oriented team player
- Organizational skills and initiative
- Ability to multi-task and work in a fast-paced environment
- Portuguese language proficiency highly desirable
Inclusiveness Commitment:
arenaflex is committed to celebrating our differences and fostering a culture of inclusivity. We believe that diversity is our strength and strive to create an environment where everyone feels seen, heard, and welcomed. Our diversity, equity, and inclusion initiatives aim to promote a culture of respect, empathy, and understanding, and we actively seek to add members to our community who represent our customers and the places we live and work.
Compensation & Benefits:
arenaflex offers a comprehensive compensation package, including:
- A competitive hiring range of $60,063 to $87,858
- Comprehensive core benefits, including Medical, Dental, Vision, Life, Disability, Time off plans, and retirement plans
- Tax savings plans for health, dependent care, and commuter expenses
- Paid Parental Leave and Employee Stock Purchase Plan
- Opportunities for career growth and professional development
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and welcomes and embraces candidates' diversity. We take affirmative action to employ and advance individuals without regard to race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic.
How to Apply:
If you are a motivated and customer-focused individual with a passion for logistics, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
Apply Now:
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Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment and strive to promote diversity, equity, and inclusion in all aspects of our business. Apply for this job