Experienced Customer Success Manager – Strategic Account Services (SAS) for arenaflex

At arenaflex, we're revolutionizing the way businesses grow and thrive in the digital landscape. As a Customer Success Manager on our Strategic Account Services (SAS) team, you'll play a pivotal role in shaping and delivering a strategy that drives success for our valued seller partners. If you're passionate about helping businesses reach new heights, we want to hear from you.

About arenaflex

arenaflex is a world-renowned e-commerce platform that has transformed the way people shop and discover new products. With over 300 million customers shopping on our platform, we're committed to providing an unparalleled customer experience that sets us apart from the rest. Our innovative approach to e-commerce has enabled us to become the go-to platform for individuals and businesses of all sizes, helping them build their brands and grow their business.

The SAS Team

As a Customer Success Manager on our SAS team, you'll be part of a dynamic group of professionals who are dedicated to helping our seller partners succeed on arenaflex. Our team of consultants provides strategic advice with a data-driven, collaborative, and customer-focused approach, helping our seller partners master the fundamentals of selling on arenaflex. From portfolio optimization to product presentation, advertising strategy, promotions, fulfillment strategy, and brand building, our consultants are equipped to provide expert guidance and support.

Your Role

As a Customer Success Manager, you'll have the exciting opportunity to advise a portfolio of 15-20 businesses and help them grow fast by mastering the fundamentals of selling on arenaflex. Your objective is to support our seller partners in driving their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your seller partners. You'll also use your analytical know-how to proactively identify untapped potential of each seller partner.

Key Responsibilities

* Manage a portfolio of 15-20 sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools, and processes.

• Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals, and provide strategic recommendations to maximize the sellers' potential.
• Implement and track metrics for recording the success and quality of the sellers in your seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity.
• Identify, qualify, and engage with prospective sellers for SAS based on a clear understanding of our sellers and their needs.
• Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and arenaflex.
• Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience.
• Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers.
• Develop a thorough understanding of the arenaflex Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis.
• Conduct regular WBRs, MBRs with the sellers, highlight business metric performance, and building action plans.

A Day in the Life

As a Customer Success Manager, you'll fill the gap for sellers by providing consultative services as an arenaflex expert. Internally, you'll collaborate with a fabulous team across the USA to develop our Essentials program as we deliver it. You'll work with smaller, younger, and more innovative businesses that sell on arenaflex, providing sellers with consulting on various aspects that contribute to faster growth on arenaflex, including support with their supply chain, merchandising, selection & conversion, and analytics.

Basic Qualifications

* 2+ years of sales or account management experience

• 2+ years of digital advertising and client-facing roles experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications

* Experience analyzing key open issues and resolution metrics for each of the managed accounts

• Experience in relationship management within technology, start-ups, or SaaS Platforms

Our Inclusive Culture

At arenaflex, we're committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers. We believe in diversity and inclusion, and we're dedicated to providing a workplace that's welcoming and supportive for all. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.

What We Offer

As a Customer Success Manager on our SAS team, you'll have the opportunity to work with a dynamic group of professionals who are passionate about helping businesses succeed. You'll also have access to a range of benefits, including:

• Competitive salary and bonus structure
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Collaborative and supportive work environment

How to Apply

If you're passionate about helping businesses grow and thrive in the digital landscape, we want to hear from you. Please submit your application, including your resume and a cover letter, to our website. We can't wait to hear from you!

Note:

Regular shift timing for this role would be 4 PM to 1 AM IST. Apply for this job