Experienced Healthcare Customer Service Representative – Remote Work Opportunity for Tennessee Residents

At arenaflex, we're passionate about delivering exceptional customer experiences that make a meaningful difference in people's lives. As a global, digital business services company, we're committed to helping the world's best brands streamline their business in sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, clients, and the environment.

Why Join arenaflex?

As a valued member of our team, you'll enjoy a range of benefits that support your personal and professional growth. These include:

• Paid Training to help you develop the skills you need to succeed
• Competitive Wages that reflect your value to our organization
• Full Benefits, including Medical, Dental, Vision, 401(k), and more
• Paid Time Off to recharge and pursue your passions
• Employee wellness and engagement programs that foster a healthy work-life balance

About arenaflex and You

At arenaflex, we believe that a balanced high-tech and high-touch approach, combined with deep industry and geographic expertise, makes people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life and make a real difference in their lives.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our employees grow and develop their skills, and we're proud to offer a range of career growth opportunities and learning benefits.

Responsibilities

As a Healthcare Customer Service Representative, you'll play a critical role in fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. Your responsibilities will include:

• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure your success in this role, you'll need to meet the following work from home requirements:

• Internet Connection Requirements:

+ Minimum subscribed Download rate equal to or exceeds 25.0 MBPS + Minimum subscribed Upload rate equal to or exceeds 10.0 MBPS + ISP must have no packet loss and Ping under 30MS

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're proud to offer a range of benefits and programs that support your well-being and help you achieve a healthy work-life balance.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to providing a workplace that's inclusive and respectful of all employees. We're proud to be an employer of choice for people from diverse backgrounds and perspectives.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making a real difference in people's lives, we encourage you to apply for this exciting opportunity. Please create a profile, apply to the position, and take the assessments using the link below for consideration. Apply Job!

Job Type:

Full-time

Pay:

$14.75 per hour

Expected hours:

40 per week

Benefits:

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

* 8 hour shift

Location:

* Tennessee (Required)

Work Location:

Remote Apply for this job