Experienced Customer Service Consultant – Houston, TX – $19.25/hr (Hybrid)

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Service Consultant, you'll play a vital role in creating effortless interactions for our customers, providing top-notch support, and driving loyalty. If you're passionate about delivering world-class service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to empowering customers to achieve their goals. Our team is passionate about delivering exceptional experiences, and we're committed to fostering a culture of inclusivity, respect, and growth. As a Customer Service Consultant, you'll join a dynamic team that's dedicated to making a difference in the lives of our customers.

Key Responsibilities

As a Customer Service Consultant, you'll be responsible for:

• Answering inbound phone calls from customers, quickly assessing their needs, and proactively providing solutions with a high degree of accuracy (20%)
• Providing superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up, documenting details of customer interaction into our system (20%)
• Driving customer loyalty by providing excellent service, accurate product and service knowledge to customers, and looking for ways to reduce customer effort in ordering, shipping, order inquiry, and return/refund experiences (20%)
• Keeping customers informed on the status of their order, reconciling errors in a cost-effective manner, resolving post-order issues such as returns, and following up to ensure all customer needs are fulfilled (20%)
• Acting as a liaison between customers and manufacturers, as well as between customers and freight carriers, where needed (10%)
• Meeting or exceeding various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc. (20%)
• Partnering with the escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases (10%)

Direct Manager/Direct Reports

As a Customer Service Consultant, you'll report directly to the Supervisor Contact Center. You'll not be responsible for supervising others.

Travel Requirements

You'll typically require overnight travel less than 10% of the time.

Physical Requirements

Most of your time will be spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, you may need to move or lift light articles.

Working Conditions

You'll be located in a comfortable indoor area, with any unpleasant conditions being infrequent and not objectionable.

Minimum Qualifications

* Must be eighteen years of age or older

• Must be legally permitted to work in the United States

Preferred Qualifications

* College Degree preferred

• 3 or more years of customer service or retail sales experience is preferred

Minimum Education

* The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED

Preferred Education

* No additional education

Minimum Years of Work Experience

* 2

Preferred Years of Work Experience

* No additional years of experience

Minimum Leadership Experience

* None

Preferred Leadership Experience

* None

Certifications

* None

Competencies

As a Customer Service Consultant, you'll need to possess the following competencies:

• Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer
• Skilled at consistently providing excellent customer service, following through on responsibilities to customers, and recovering from any errors made
• Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands, and a fast-paced environment
• Demonstrated ability to effectively communicate with customers, possessing effective listening, speaking, and writing skills, and skilled at adjusting communication style to meet audience needs and expectations
• Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company
• Capable of and interested in continuous learning, primarily focused on the business, customer service techniques, and products and services sold at arenaflex
• Comfortable making decisions independently

Career Growth Opportunities and Learning Benefits

As a Customer Service Consultant at arenaflex, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Career growth opportunities within the company, with a focus on promoting from within
• A dynamic and supportive work environment that encourages collaboration and innovation
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off

Work Environment and Company Culture

arenaflex is committed to creating a workplace that's inclusive, respectful, and supportive. Our team is passionate about delivering exceptional experiences, and we're dedicated to fostering a culture of growth, innovation, and collaboration. As a Customer Service Consultant, you'll join a dynamic team that's dedicated to making a difference in the lives of our customers.

Compensation, Perks, and Benefits

As a Customer Service Consultant at arenaflex, you'll receive a competitive hourly rate of $19.25, as well as access to a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) matching and paid time off
• Ongoing training and development opportunities
• Career growth opportunities within the company
• A dynamic and supportive work environment that encourages collaboration and innovation

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we want to hear from you! Apply now to become a Customer Service Consultant at arenaflex, and join a team that's dedicated to making a difference in the lives of our customers. Apply for this job