Experienced Customer Service Representative – Partner & Provider Support Specialist – Hybrid Opportunity at arenaflex
About arenaflex
At arenaflex, we're revolutionizing the way healthcare is delivered by providing innovative solutions to reduce medical costs, prevent fraud, and make healthcare more accessible to those who need it most. Our team is dedicated to creating a world where patients receive the best possible care, and our customers receive exceptional service. As a leading provider of medical bill review services, we're committed to excellence in everything we do.Job Summary
We're seeking an experienced Customer Service Representative to join our team as a Partner & Provider Support Specialist. In this role, you'll be the face of arenaflex, providing world-class customer service to medical providers and clients. If you're passionate about delivering exceptional service, have a knack for problem-solving, and enjoy working in a fast-paced environment, we want to hear from you!Key Responsibilities
As a Partner & Provider Support Specialist, you'll be responsible for:- Communicating with medical providers primarily via telephone and email to obtain needed information and resolve bill-specific issues
- Providing world-class customer service by responding to and answering questions quickly and professionally
- Demonstrating an intimate knowledge of clients' needs, empathy for customers' situations, and knowledge of appropriate language
- Serving as a role model to internal, client, partner, and vendor representatives by following guidelines to ensure stellar service is provided with each call
Requirements
To be successful in this role, you'll need:- Minimum of 3 years of experience in customer service
- Call Center experience a plus
- Previous experience with group health is preferred
- Optimistic, energetic, and possessing a positive attitude
- Patient and genuinely enjoy working with people
- A natural inclination to dig into a situation, leaving no stone unturned in order to solve a problem
- Ability to keep calm in pressing situations while practicing empathy and utilizing superior listening skills
- Strongly detail-oriented – meticulous and pay close attention to information that others may miss
- Ability to use a computer to research and communicate information effectively
- Ability to work 40 hours per week, Monday-Friday 9:30AM-6:00PM (Hours may change slightly based on business needs)
Physical Requirements
As a Partner & Provider Support Specialist, you'll need to:- Be able to use a computer and its associated accessories in an upright position
- Work in an office setting 5 days a week during the 90-day training period
Benefits
At arenaflex, we offer a competitive benefits package, including:- Hourly Rate: $18.00-$22.00
- Competitive benefits package, including health insurance, 401k with company match, paid time off, paid holidays, and more
- Beer, soft drinks, and food on Thursday afternoons
- A relaxed, yet upbeat, work environment, with jeans professional attire
- Unlimited Coffee!
- Optional hybrid schedule after mandatory 90-day onsite training, with expectation to work 2 days per week in office
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Partner & Provider Support Specialist, you'll have opportunities to:- Develop your customer service skills and expertise
- Learn about the healthcare industry and medical bill review services
- Collaborate with a talented team of professionals dedicated to making a difference
- Participate in ongoing training and development programs to enhance your skills and knowledge
Work Environment and Company Culture
At arenaflex, we're proud of our company culture, which is built on:- Collaboration and teamwork
- Open communication and transparency
- Continuous learning and development
- Flexibility and work-life balance
- Fun and camaraderie