Experienced Health Assistant/ Healthcare Customer Service Representative – Total Health & Benefits (Remote)

Join arenaflex, a leading provider of personalized health and benefits solutions, in shaping the future of healthcare. As an arenaflex Health Assistant, you will play a vital role in empowering individuals to live their healthiest lives by delivering exceptional customer service and support.

About arenaflex

arenaflex is a pioneering company that has revolutionized the healthcare industry by providing innovative, technology-enabled health and benefits solutions. Our mission is to empower every person to live their healthiest life by navigating the complexities of the healthcare system with empathy, expertise, and exceptional service. With a strong focus on customer satisfaction, we have consistently received ratings over 90 percent and have been recognized as a Top Place to Work by Inc. Magazine and Excellence in Customer Service by Business Intelligence.

Role Overview

As an arenaflex Health Assistant, you will be the primary point of contact for members seeking assistance with their healthcare needs and benefits. You will work closely with our Steward (Leader) to provide support and guidance to members, helping them navigate the complex healthcare system and make informed decisions about their care. Your role will involve delivering interventions, driving better client outcomes, and leveraging technology and internal resources to provide exceptional service.

A Day in the Life

As an arenaflex Health Assistant, your day will be filled with opportunities to make a meaningful impact on the lives of our members. Some of your key responsibilities will include:

• Delivering interventions to support members in navigating the healthcare system, including phone and digital messaging support
• Influencing members' decisions and behavior by making them smarter consumers of healthcare, translating benefit packages and care plans, and helping them find doctors and access the right clinical resources
• Uncovering barriers that prevent members from accessing necessary care and identifying opportunities to connect them with the right clinical resources
• Leveraging technology and internal resources to understand members' paths, actions needed, and next steps
• Driving better client outcomes by assisting with improved financial outcomes, helping members avoid inappropriate healthcare usage and process errors, and optimizing benefit packages and third-party vendors

Key Qualifications

To succeed in this role, you will need to possess a strong combination of skills, experience, and personal qualities. Some of the key qualifications we are looking for include:

• Minimum of 3 years' experience in a service-based environment, with a Bachelor's Degree or 5 years' relevant experience
• Relevant background experience in insurance settings, telephonic customer service, medical offices, health plans, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialists, health coaches, case management, exercise, and health education
• Highly agile and comfortable in a high-paced, innovative, technology-driven environment
• Knowledge of consumer health plans and terminology
• Understanding of how patients use and access healthcare
• Ability to thrive in a performance-based environment and demonstrate high levels of personal accountability
• Excellent written and verbal communication skills, with the ability to listen, talk, and type all at once through multi-channel communications
• Empathetic and superior critical thinking, with a commitment to quality and continuous improvement
• Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint) and other relevant software

Additional Information

As an arenaflex Health Assistant, you will have access to a range of benefits and perks, including:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• The chance to make a meaningful impact on the lives of our members and customers
• A comprehensive training program to ensure your success in the role

What We Value

At arenaflex, we are passionate about creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. Our values are:

• We find joy and purpose in serving others
• Making a difference in our members' and customers' lives is what we do
• We are strong individually and together, we're powerful
• Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways
• We roll up our sleeves and get stuff done
• Results motivate us, and we aren't afraid of the hard work or tough decisions needed to get us there
• We're boldly and relentlessly reinventing healthcare

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission to empower every person to live their healthiest life. Apply Now!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. All information will be kept confidential according to EEO guidelines. Apply for this job