Experienced Part-time Customer Support Advisor (10 hours per week) – Remote Support Team
At arenaflex, we're a remote-first video meetings company with a vision of a world where anywhere works. We believe in everyone, and we see our differences as a strength. Our philosophy drives us towards our mission, and we're looking for a customer support agent to join our team.
About arenaflex
arenaflex is a remote-first company that was created with Scandinavian simplicity at heart. We're a global team that values diversity, equity, and inclusion. We believe that everyone has a unique history and perspective that brings value to our team. Our mission is to create a world where anywhere works, and we're committed to making that vision a reality.
The Role
We're looking for a part-time customer support advisor to join our team on a flexible schedule of 10 hours per week. As a customer support agent, you'll be working as a consultant for our team, providing support to our customers through various channels. You'll be working remotely, and we're looking for someone who is comfortable working in a distributed team environment.
Key Responsibilities
* Answering Tier 1 and Tier 2 customer support tickets from our Free, Pro, and Business customers
- Providing training and support with Tier 2 support tickets during your training
- Assisting in improving customer support processes and documentation, such as adding new templates and workflows
- Documenting and sharing customer feedback on improvements and feature requests
- Getting involved in arenaflex's social and cultural ways of working
- Responding to around 20 customer queries per day, ranging from troubleshooting problems, managing customer accounts and subscriptions, and helping customers understand how to get the most out of arenaflex
- Joining support meetings and discussions around recurring issues and solutions
- Helping our team find new ways of offering support, such as introducing new tagging and templates
- Identifying customer feedback or issues that need to be shared with the team
Characteristics of a Successful Candidate
* You never sacrifice quality for quantity
- You approach every customer interaction with empathy and care
- You're comfortable interacting with customers from all nationalities, cultures, and walks of life
- You have solid typing skills, and bring an authentic, human tone to your written communication
- You've worked remotely in the past in some capacity, and understand the pros and cons of working in a distributed team
- You're a problem solver by nature and aren't afraid to seek out answers or solutions independently
- You keep a keen eye out for ways to improve customer experience and outcomes
Scope of Work
* You'll be working as a consultant for our team, providing support to our customers through various channels
- You'll be working on a flexible schedule of 10 hours per week, with the option to adjust your schedule as needed
- You'll be provided with training and support to help you succeed in your role
- You'll have the opportunity to work with a diverse team of professionals from around the world
How We Measure Success
* Quality of responses
- Volume of tickets answered
- Number of replies per resolve
- Customer Satisfaction rating
Benefits and Perks
* Competitive hourly rate of $23 globally, £17 for UK candidates, and €20 for European candidates
- Flexible scheduling to accommodate your needs
- Opportunity to work with a diverse team of professionals from around the world
- Comprehensive training and support to help you succeed in your role
- Opportunity to contribute to the growth and development of arenaflex
Work Environment and Company Culture
* arenaflex is a remote-first company, which means that you'll be working from the comfort of your own home or office
- We're a global team, and we value diversity, equity, and inclusion
- We're committed to creating a positive and supportive work environment that allows our team members to thrive
- We're passionate about making a difference in the world, and we're looking for someone who shares our values and vision
Compensation and Benefits
* Competitive hourly rate of $23 globally, £17 for UK candidates, and €20 for European candidates
- Comprehensive benefits package, including health insurance, retirement savings, and paid time off
- Opportunity to participate in arenaflex's equity program
- Access to professional development opportunities, including training and education programs
How to Apply
If you're passionate about customer support and want to join a dynamic team of professionals, we encourage you to apply for this role. Please submit your application through our website, including your resume, cover letter, and any relevant experience or certifications.
Background Checking
arenaflex performs background checks on certain roles. For more information about how and why we carry out background checks, please visit our website.
Legitimate Posting
If you're not seeing this role advertised on our website, it's likely that the role is closed for new applications. We're not always in control of where our roles are posted, so please don't hesitate to reach out to us if you have any questions or concerns.
Apply Now
If you're ready to join a dynamic team of professionals and make a difference in the world, we encourage you to apply for this role. Please submit your application through our website, and we'll be in touch soon. Apply Job! Apply for this job