Experienced Customer Support Associate – Veterinary Community Engagement
Join our growing team at arenaflex, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, arenaflex helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team.
About the Position
The Customer Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
Key Responsibilities
- Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner - Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner - Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more - Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools - Work with vendor and industry partners to streamline communication and alerts between systems - Help to continuously develop and expand processes in order to streamline support workflows
Essential Qualifications
- 1 year of relevant, customer-facing work experience - 2 Year Associate's Degree or 4 Year College Degree - Excellent written and verbal communication skills - Experience in chat support preferred - Patience and compassion when handling difficult situations - Ability to adapt quickly and manage many concurrent responsibilities - A strong desire to learn and help our customers succeed - A positive attitude and one-for-all team mentality and excellent collaboration skills - Tech/start-up work experience is a plus but not required
Preferred Qualifications
- Knowledge of intercom and/or experience with other chat platforms - Experience working in a fast-paced, team environment - Strong problem-solving skills and ability to think critically - Ability to work independently and as part of a team - Strong organizational and time management skills
Skills and Competencies
- Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing priorities - Strong problem-solving skills and ability to think critically - Ability to work independently and as part of a team - Strong organizational and time management skills - Proficiency in using technology, including CRM software and chat platforms - Ability to learn and adapt to new systems and processes
Career Growth Opportunities and Learning Benefits
- arenaflex offers a comprehensive training program to help you develop your skills and knowledge - Opportunities for professional growth and development, including promotions and new roles - Collaborative and dynamic work environment with a team of passionate and dedicated professionals - Access to cutting-edge technology and tools to help you succeed in your role - Opportunities for mentorship and coaching to help you achieve your career goals
Work Environment and Company Culture
- arenaflex is a remote-friendly company, with a flexible work-from-home policy - Collaborative and dynamic work environment with a team of passionate and dedicated professionals - Opportunities for socialization and team-building, including regular team events and activities - Access to a comprehensive benefits package, including medical, dental, and vision insurance - Opportunities for professional growth and development, including promotions and new roles
Compensation, Perks, and Benefits
- Competitive salary range: $50,000/year - $80,000/year + bonus + equity + benefits - Comprehensive benefits package, including medical, dental, and vision insurance - Automatic 401k contribution - Employee referral program - At-home office set-up - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events
How to Apply
If you're a motivated and customer-focused individual who is passionate about the veterinary industry, we encourage you to apply for this exciting opportunity. Please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
Scam Alert
We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: - Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! - Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! - It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! - Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! - If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Apply for this job