Experienced Licensed Customer Service Representative – Personal Lines Insurance

Join arenaflex, a purpose-driven organization committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Are you a customer service professional with a passion for delivering exceptional experiences? Do you have a strong understanding of personal lines insurance products and a proven track record of building rapport with customers? If so, we invite you to join arenaflex as an Experienced Licensed Customer Service Representative.

About arenaflex

arenaflex is a leading global property and casualty insurer, dedicated to providing protection for the unexpected and delivering it with care. With a commitment to fostering an environment where employees from all backgrounds can build long and meaningful careers, we strive to create a workplace where everyone feels a sense of community, belonging, and can do their best work.

Job Summary

As an Experienced Licensed Customer Service Representative, you will be responsible for providing timely, accurate, and responsive information and service to policyholders and agents for our Personal Lines products, plans, and programs. You will independently solve problems relating to policies within scope and escalate others as appropriate, while identifying, analyzing, and owning customer policy needs to ensure high customer satisfaction, growth, and retention of business.

Responsibilities

* Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.

• Builds rapport with each customer.
• Listens to customers' requests and inquiries.
• Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
• Uses de-escalation tactics and when necessary, escalates to appropriate team.
• Processes policyholder transactions accurately and within Customer Response Center established time standards.
• Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
• Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
• Understands aspects of billing systems as it pertains to policy coverage.
• Identifies and communicates transactions and impact to policy premium.
• Evaluates and makes decisions regarding exceptions to payment plan and fees.
• Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service.
• Develops and maintains product, procedural, and technical systems knowledge.
• Completes licensing and continuing education requirements.
• Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems, and has required internet connectivity.
• Performs additional duties as assigned.

Qualifications

* Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.

• Associates degree and 1+ year Insurance experience preferred.
• 3-5 years related Customer Service experience is required.
• Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.
• Personal Lines producer insurance licenses required upon hiring and training.

Work Environment and Culture

* Location: Remote/Virtual

• Training start time: 9AM - 11AM
• Paid training: Monday – Friday, 9:00am - 5:30pm EST (full time)
• After onboarding and training is complete, go-forward shifts will have a start time between the hours of 8am and 10:30am EST/8-hour shifts.
• One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.
• All equipment is provided. However, to work from home, you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction-free place to work.

Benefits and Perks

* Competitive compensation package

• Comprehensive benefits, including medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

Skills and Competencies

* Analysis Skills

• Billing
• Call Centers
• Communication Skills
• Contract Analysis
• Customer Response
• Customer Satisfaction
• Customer Support/Service
• Desktop PC
• Insurance
• Interpersonal Skills
• Licensing
• Needs Assessment
• Negotiation Skills
• Problem Solving Skills
• Time Management
• Transaction Processing/Management
• Work From Home

About arenaflex

arenaflex is a leading global property and casualty insurer, dedicated to providing protection for the unexpected and delivering it with care. With a commitment to fostering an environment where employees from all backgrounds can build long and meaningful careers, we strive to create a workplace where everyone feels a sense of community, belonging, and can do their best work.

Company Size

10,000 employees or more

Industry

Insurance

Founded

1912

Website

https://www.arenaflex.com/about-arenaflex/corporate-information/our-business Apply for this job