Clinical Office Administrator – Remote

About Company Empowering healthcare professionals to thrive is the core mission at Career.zycto. We are actively shaping the future of medical administration by connecting talented individuals, like dedicated clinical office administrators, with fulfilling remote opportunities across Canada. Joining our dynamic team means becoming part of an innovative network committed to efficiency, support, and delivering exceptional service, all while enjoying the flexibility and autonomy of working from home. We believe in fostering environments where your skills are valued, and your career trajectory is limitless.

Job Description

Career.zycto is seeking a highly organized, detail-oriented, and self-motivated Clinical Office Administrator to join our growing remote team. In this pivotal role, you will be instrumental in ensuring the smooth and efficient operation of our clinical administrative processes, all from the comfort of your home office. This is a fantastic opportunity for an administrative professional with a passion for healthcare to contribute significantly to patient care by managing critical back-office functions, supporting medical staff, and maintaining impeccable records. You will be the backbone of our remote operations, handling everything from scheduling to billing inquiries, and ensuring that our clinical teams have the administrative support they need to focus on what they do best: providing exceptional care. We value proactive individuals who can anticipate needs, problem-solve independently, and communicate effectively in a virtual environment. If you're looking for a role where your administrative expertise directly impacts the efficiency and success of healthcare services, and you thrive in a flexible, remote setting, we encourage you to apply.

Key Responsibilities

• Manage and maintain electronic medical records (EMRs) with accuracy and strict confidentiality.
• Schedule and confirm patient appointments, consultations, and follow-ups using online systems.
• Handle incoming calls, emails, and faxes, directing inquiries appropriately and providing excellent customer service.
• Process patient registrations, update demographic and insurance information.
• Assist with billing inquiries, claim submissions, and payment processing.
• Prepare and distribute patient correspondence, including appointment reminders and referral letters.
• Coordinate virtual meetings and conferences, including scheduling and technical setup.
• Support clinicians with administrative tasks, report generation, and data entry.
• Ensure compliance with all privacy regulations (e.g., PHIPA, PIPEDA) and company policies.
• Order and manage virtual office supplies as needed, maintaining inventory.
• Collaborate effectively with remote team members and various healthcare professionals.

Required Skills

• Minimum 2 years of experience in a clinical administrative or medical office role.
• Proficiency with Electronic Medical Records (EMR) systems.
• Exceptional organizational and time management skills.
• Strong written and verbal communication abilities.
• High level of proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and manage multiple tasks in a remote environment.
• Demonstrated understanding of patient confidentiality and privacy regulations (e.g., PHIPA).
• Reliable high-speed internet connection and a dedicated home office space.
• Excellent problem-solving skills and attention to detail.

Preferred Qualifications

• Post-secondary education in Medical Office Administration or a related field.
• Experience with specific EMR platforms like Telus Health PS Suite, Accuro, or Oscar EMR.
• Knowledge of medical terminology and billing procedures (e.g., OHIP).
• Previous experience working in a remote or virtual administrative capacity.
• Bilingualism (English/French) is considered an asset.

Perks & Benefits

• Competitive salary and benefits package.
• Comprehensive health, dental, and vision coverage.
• Flexible work schedule with a focus on work-life balance.
• Generous paid time off and holidays.
• Opportunities for professional development and continuous learning.
• Dedicated support for remote work setup.
• Supportive and collaborative virtual team environment.
• Employee assistance program (EAP).

How to Apply

Please click on the application link below to submit your resume and cover letter, outlining your relevant experience and why you are a great fit for this remote role. Apply tot his job Apply To this Job