Part-time Customer Support Advisor (10 hours per week) – Remote, Europe/UK/USA

Join arenaflex's Global Team and Shape the Future of Remote Video Meetings

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a remote work environment and enjoy collaborating with diverse teams? If so, we invite you to apply for the Part-time Customer Support Advisor role at arenaflex, a leading remote-first video meetings company.

About arenaflex

arenaflex is a global company that's redefining the way people connect and collaborate. Our mission is to create a world where anywhere works, and everyone has access to seamless, high-quality video meetings. With a strong focus on Scandinavian simplicity and a commitment to diversity, equity, and inclusion, we're building a team that reflects the world we live in.

The Role

As a Part-time Customer Support Advisor, you'll play a vital role in delivering exceptional support experiences to our customers. You'll work remotely, collaborating with our global team to resolve customer queries, improve support processes, and drive customer satisfaction. This is a 10-hour per week role, with flexible hours that accommodate your commitments and lifestyle.

Key Responsibilities

* Answering Tier 1 and Tier 2 customer support queries from our Free, Pro, and Business customers

• Providing training and support with Tier 2 support tickets during your onboarding process
• Assisting in improving customer support processes and documentation, such as adding new templates and workflows
• Documenting and sharing customer feedback on improvements and feature requests
• Participating in support meetings and discussions around recurring issues and solutions
• Identifying customer feedback or issues that need to be shared with the team

Characteristics of a Successful Candidate

* You never sacrifice quality for quantity and approach every customer interaction with empathy and care

• You're comfortable interacting with customers from all nationalities, cultures, and walks of life
• You have solid typing skills and bring an authentic, human tone to your written communication
• You've worked remotely in the past in some capacity and understand the pros and cons of working in a distributed team
• You're a problem solver by nature and aren't afraid to seek out answers or solutions independently
• You keep a keen eye out for ways to improve customer experience and outcomes

Day-to-Day of Your Role

* Responding to around 20 customer queries per day (depending on working time), ranging from troubleshooting problems, managing customer accounts and subscriptions, and helping customers understand how to get the most out of arenaflex

• Joining support meetings and discussions around recurring issues and solutions
• Helping our team find new ways of offering support, such as introducing new tagging and templates
• Identifying customer feedback or issues that need to be shared with the team

How We'll Measure Your Success

* Quality of responses

• Volume of tickets answered
• Number of replies per resolve
• Customer Satisfaction rating

What We Offer

* A competitive flat rate of $23 per hour globally, £17 per hour for UK candidates, and €20 for European candidates

• Flexible, remote work arrangements that accommodate your lifestyle and commitments
• Opportunities for career growth and professional development
• A dynamic, global team that values diversity, equity, and inclusion
• A comprehensive benefits package, including health insurance, retirement plans, and paid time off

How to Apply

If you're passionate about delivering exceptional customer support experiences and want to join a global team that's shaping the future of remote video meetings, apply now! Please submit your application, including your resume and a cover letter, to [email protected]. We can't wait to hear from you!

Background Checking

arenaflex performs background checks on certain roles. For more information about how and why we carry out background checks, please visit our website. If you have any questions or concerns, please don't hesitate to reach out to our careers team at [email protected].

Legitimate Posting

If you're reading this role advertised on a website that's not our official careers page, please be aware that the information may be outdated. Our careers team is always on hand to answer questions, so please drop us a line at [email protected]. Apply for this job