Experienced Customer Service Representative – Freedom Aquatic & Fitness Center

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. As an Experienced Customer Service Representative at our Freedom Aquatic & Fitness Center, you'll play a vital role in creating a welcoming and inclusive environment for our diverse community. If you're a customer-focused individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals to achieve their goals. Our Freedom Aquatic & Fitness Center is one of the largest facilities of its type in Northern Virginia, offering a wide range of amenities and services that cater to diverse needs and interests. As a member of our team, you'll be part of a dynamic and inclusive community that values collaboration, creativity, and continuous learning.

About the Position

As an Experienced Customer Service Representative, you'll be the primary point of contact for our members, providing exceptional service and support to ensure their needs are met. You'll be responsible for greeting and checking-in members, processing membership and program registration requests, scheduling classes and swim-lane reservations, and providing information about our facilities and services. Your excellent communication and interpersonal skills will enable you to effectively interact with a diverse range of individuals, including members, guests, and staff.

Responsibilities

* Greet and check-in members, providing a warm and welcoming experience

• Process membership and program registration requests, ensuring accuracy and efficiency
• Schedule classes and swim-lane reservations, as well as on-site childcare scheduling/check-in
• Provide information about our facilities and services, including amenities, programs, and events
• Direct members and guests to other departments and functions within the Freedom Center, ensuring they receive the support they need
• Maintain a high level of knowledge about our facilities, services, and programs, staying up-to-date on new developments and initiatives
• Collaborate with other team members to ensure seamless service delivery and exceptional member experiences
• Participate in ongoing training and professional development to enhance your skills and knowledge

Required Qualifications

* Previous customer service, cash-handling, and computer/database experience

• Effective verbal and listening skills, with the ability to communicate respectfully and effectively with diverse populations
• Ability to act with tact and courtesy, even in challenging situations
• Demonstrated ability to multitask, prioritizing tasks and managing multiple responsibilities
• Ability to work up to the University-mandated ceiling of 29 hours per week, with flexibility to work alternating weekend shifts
• Must possess or be able to obtain CPR and First Aid certifications within 90 days of hire

Preferred Qualifications

* Previous sales experience, with a proven track record of meeting or exceeding sales targets

• Experience working in a fast-paced, dynamic environment, with a strong focus on customer service and satisfaction

Work Environment and Culture

As an Experienced Customer Service Representative at arenaflex, you'll be part of a dynamic and inclusive team that values collaboration, creativity, and continuous learning. Our Freedom Aquatic & Fitness Center is a vibrant and welcoming space that offers a wide range of amenities and services. You'll have the opportunity to work with a diverse range of individuals, including members, guests, and staff, and will be encouraged to share your ideas and perspectives to help shape our services and programs.

Compensation and Benefits

* Competitive hourly rate, up to $14/hour, commensurate with experience

• Opportunities for professional development and career growth
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to our state-of-the-art facilities and services, including fitness classes, swim lessons, and more

How to Apply

If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and three professional references, through our online portal at [arenaflex website]. For full consideration, please apply by May 30, 2025.

Equal Opportunity Employer

arenaflex is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in our community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any characteristic protected by law.

Campus Safety Information

Mason's Annual Security and Fire Safety Report is available at [arenaflex website]. Apply for this job