Experienced Customer Service Representative – UHealth Wellness Center

At arenaflex, we're committed to delivering exceptional patient care and experiences that exceed our customers' expectations. As a leading academic medical center, we're proud to serve South Florida, Latin America, and the Caribbean, and we're seeking a highly skilled and compassionate Customer Service Representative to join our team at the UHealth Wellness Center.

About arenaflex

arenaflex is a world-renowned academic medical center that provides leading-edge patient care, powered by groundbreaking research and medical education at the Miller School of Medicine. With a tradition of excellence, we're proud to serve our community and provide a challenging and rewarding work environment for our employees. Our physicians represent over 100 specialties and sub-specialties, and we have over one million patient encounters each year.

Job Summary

We're seeking a Part-time Customer Service Representative to join our team at the UHealth Wellness Center. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience. You will be responsible for receiving, addressing, and responding to general inquiries, requests for service/support, and complaints, as well as escalating and referring unresolved customer grievances to department leadership.

Key Responsibilities

* Receives, addresses, and responds to general inquiries, requests for service/support, and complaints via face-to-face, email, fax, telephone, and/or regular mail.

• Researches all inquiries to address any issues or concerns and refers concerns to other service areas/departments for follow-up, as needed.
• Resolves routine and basic problems and communicates solution or requested information to the customer, verifying that appropriate changes/resolutions have been finalized.
• Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
• Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
• Reviews and processes confidential information with discretion.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

* Supports and enforces all UHealth Fitness and Wellness Center policies.

• Facilitates front desk check-in procedures for facility visits, personal training sessions, fitness classes, and other programs.
• Provides tours to prospective members.
• Processes payments for pro-shop sales, membership enrollments, and wellness programs.
• Reports facility/operational issues to management, housekeeping, and security.
• Provides information regarding proper and safe use of fitness equipment.
• Performs routine maintenance of fitness floor and equipment.
• Answers questions and provides customer service to all patrons.
• Responds in an emergency (medical or other) with appropriate action and contacts 911 and UHealth Campus Security as needed.

Essential Qualifications

* High School Diploma or equivalent.

• Minimum 1 year of relevant experience.
• Ability to communicate effectively in both oral and written form.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to process and handle confidential information with discretion.
• Ability to work evening, nights, and weekends as necessary.
• Proficiency in computer software (i.e. Microsoft Office).

Preferred Qualifications

* Experience in a customer service or front desk role.

• Knowledge of fitness and wellness programs and services.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong problem-solving and conflict resolution skills.
• Ability to maintain confidentiality and handle sensitive information.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Ability to work effectively in a team environment.
• Strong problem-solving and conflict resolution skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in computer software (i.e. Microsoft Office).
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to advance your career and develop new skills through training and professional development programs. We offer a comprehensive benefits package, including medical, dental, tuition remission, and more.

Work Environment and Company Culture

We're proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional patient care and experiences, and we're committed to creating a workplace that is supportive, collaborative, and fun. As a Customer Service Representative, you will be part of a team that is dedicated to making a difference in the lives of our customers.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including medical, dental, tuition remission, and more. As a part-time employee, you will also be eligible for paid time off and holidays.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Apply for this job